Popeyes Customer Realizes Something Isn’t in the Bag. Then the Manager Immediately Changes Their Tone: ‘I Don’t Care How You Looking at Me’
Recipe for impatience.
Popeyes just got a viral reality check, and it’s not pretty. A customer named Ojani Moncrieffe, @officialojanimoncriefefp on TikTok, pulled out his phone after realizing his order was missing two blueberry pies, and the manager’s reaction was so bad it instantly became a moment. The video, shot in Moncrieffe’s typical raw POV style, shows the manager switching from dismissive to desperate the second he’s called out.
By the end, Moncrieffe drops the mic with a frustrated “Thank you. I don’t care how you looking at me. The f—k,” and walks away. The clip has already racked up over 376,000 views, and the comments are a mix of cheers and horror stories about Popeyes’ service.
If you’ve ever waited 20 minutes for a Popeyes’ drive-thru order only to find half of it missing, you’re not alone. Popeyes has a reputation for slow, sloppy service, and this latest incident is just the tip of the iceberg. Customers have been complaining for years about everything from incorrect orders to outright rudeness, and the problems go way beyond one bad manager at one location.
Take the food itself
Moncrieffe’s missing pies are part of a much bigger issue: orders are wrong all the time. According to Tasting Table, many Popeyes’ customers report getting meals with missing sides, wrong sauces, or even entire entrees swapped out. One delivery driver said they once dropped off an order that was supposed to be chicken sandwiches, only to find out later the customer got a single chicken thigh on a bun.
Another customer ordered a dark-meat three-piece meal and received three chicken strips and unsweetened iced tea with no ice. That’s not a mistake. That’s a whole different order. And it’s not just the food that’s off.
The quality is hit or miss, too. Customers have posted photos of raw chicken, overcooked meat that looks like jerky, and biscuits so dry they might as well be sandpaper. One Redditor described the red beans and rice as “rubbery rice pellets coated with Cajun spiced chemicals,” which is not exactly a glowing review.
The fries, which are supposed to be Popeyes’ standout side, are another letdown. They’re famous for their Cajun seasoning, but lately, customers say they’re bland, like the restaurant forgot to add any flavor at all. A Reddit user even posted a photo of a pile of fries that looked mostly plain, with only a few speckled with seasoning. Others think the recipe changed, and not for the better.
Then there’s the customer service – or lack thereof
Moncrieffe’s video is a perfect example of how Popeyes employees can go from indifferent to outright hostile when called out. The manager in the clip didn’t just fail to fix the mistake; he doubled down, asked for Moncrieffe’s name instead of addressing the missing food, and only apologized after being confronted. That’s not an isolated incident. Customers say rude service is the norm, not the exception.
One Redditor put it bluntly: “The workers give no f—s.” Another said they felt like an intruder just for ordering food. And it’s not just in-person interactions. Delivery drivers report that they’re often sent out with incorrect orders because they’re not allowed to check the bags before leaving. That means customers end up with missing items, and the drivers get blamed for it.
The problems don’t stop at the counter. Popeyes is also notorious for being out of stock on basic items. Customers have walked in to find no fries, no chicken sandwiches, or even no chicken at all. At a chicken restaurant! One location was out of fries for weeks, while another was out of chicken entirely for three days.
That’s like a pizza place running out of cheese. It’s not just a supply chain issue; it’s a pattern. And when you combine that with the long wait times – some customers report waiting 30 minutes in the drive-thru with only three cars ahead of them – it’s a recipe for frustration.
Moncrieffe’s video is just the latest in a long line of complaints
It resonates because it captures something a lot of people have experienced. The comments on his post are full of stories about Popeyes employees talking over customers, ignoring mistakes, or just being plain rude. One user wrote, “I have never once met a polite Popeyes employee,” while another said, “Popeyes has always been the meanest place I get food. You gotta give that attitude right back.”
Another person joked, “If ‘don’t play with me’ was a person.” Moncrieffe’s stare alone has been praised as “vicious,” with one commenter saying it would’ve gotten him a free meal. Moncrieffe’s definitely one of those people who has a short fuse when it comes to poor customer service. His TikTok videos reflect this.
So what’s the takeaway? Popeyes has some serious issues to address. The food quality is inconsistent, the service is often rude, and the mistakes are so common they’ve become a running joke. But the bigger problem might be the attitude. When customers feel like they’re being a nuisance just for expecting their order to be correct, something’s wrong.
Moncrieffe’s video might seem to be about two missing pies. But it’s primarily about the frustration of dealing with a system that doesn’t seem to care. And until that changes, customers will keep calling it out, one viral video at a time.
(Featured images: Ojani Moncrieffe @officialojanimoncriefefp on TikTok)
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