PlayStation 4’s “Blue Light of Death” Plagues Consumers, No Solution aside from a Replaced Console

The sound of maniacal laughter you hear is coming from Microsoft headquarters.
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Yet another piece of electronics is vanquished by the color blue and gets “of death” appended to its current predicament. Some PlayStation 4 consoles completely die right out of the box and give off a blue light. It’s unclear how widespread the problem is, but with over 600 one-star reviews on Amazon, it’s likely not an isolated incident.

Aside from reading the Amazon reviews from Sony fans with nothing left to believe in, you can also check out the complaints rolling in on Twitter under #BlueLightofDeath.



Though a lot of the tweets are commentary, you can easily skim through and find personal accounts like these of customers whose consoles were no more than giant, useless lumps of plastic. There are also plenty of YouTube videos showcasing the problem:

Kotaku reports that, while Sony has published a series of troubleshooting steps to help with the issue, they haven’t heard of anyone having any success fixing their console that way. It seems the only solution at this point is calling Sony’s customer support and taking 15 to 30 days to ship them your console and receive a new one.

Of course, the console wars rage on, and Xbox fans might be quick to poke fun after last generation’s Xbox 360 “red ring of death.” We’d like to remind them that the Xbox One launch hasn’t happened yet, and they might want to save their schadenfreude until they’re happily playing their functioning Xbox Ones. Or, you know, they could just be nice.

If you’ve had (or haven’t had, hopefully) problems with your PS4, let us know how your customer service experience is going in the comments.

(via Kotaku, image via Sony)

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Dan Van Winkle
Dan Van Winkle (he) is an editor and manager who has been working in digital media since 2013, first at now-defunct Geekosystem (RIP), and then at The Mary Sue starting in 2014, specializing in gaming, science, and technology. Outside of his professional experience, he has been active in video game modding and development as a hobby for many years. He lives in North Carolina with Lisa Brown (his wife) and Liz Lemon (their dog), both of whom are the best, and you will regret challenging him at Smash Bros.