Dallas woman paid $820 for icy blonde hair extensions. When she wore the bundles, the hair started falling out

Marina Yaromich (@marina.mount) from Dallas, Texas, said she has been getting hair extensions for the past ten years. She allegedly bought icy blonde extensions from a reputable vendor, but was disappointed when the package arrived.

“I came across Cabello Divino Hair. She has a very large following here on social media,” Yaromich told TikTok. She saw different hair colors and different videos of the extensions for sale. Yaromich thought the Las Vegas-based brand was reputable.

Yaromich posted a screenshot of their supposed conversation, and she ordered 26-28 long KTip blonde hair extensions. She also gave inspiration photos, and Yaromich said she wanted cool-toned blonde hair. She emphasized that she didn’t want any warm tones and wanted the hair extensions to look as cool as possible. However, she asked for brown roots because Yaromich said her natural hair color is brown. That way, the hair extensions would blend in seamlessly.

Cabello Divino Hair allegedly suggested 200 grams of hair, but Yaromich disagreed and chose 180 grams instead. The hair extension vendor said the total would be $820 and that Yaromich should place a $250 deposit to start her order. Yaromich said she sent the deposit, and the hair extension vendor allegedly told her she would update her on the hair color as soon as it was ready.

When the update came, Yaromich said she was given a video of icy blonde hair extensions. It looked cool-toned, and Yaromich was satisfied with the result. She asked the hair extension vendor to ship the bundles, and Yaromich sent the remaining balance.

Her hair extensions turned out to be disappointing

“When the hair came in—I took it out of its packaging—it was a completely different color,” she alleged. She posted a photo of honey blonde bundles with black roots. It allegedly came out darker than what she saw in the video. Yaromich further alleged that the hair was matted and extremely hard. She clarified that because she’s been getting hair extensions for a decade, she knows hair can get hard over time. However, Yaromich claimed the hair was so hard that she compared it to horsehair.

“It did not feel like it was human hair,” she alleged. Although she was disappointed with the product’s quality, she still wanted to resolve the issue. Yaromich booked a toning appointment and a keratin softening appointment to treat the hair. She showed up to her hairdresser appointment, and the woman in charge has allegedly been installing KTip hair for the last fifteen years.

Yaromich said the hairdresser, whom she described as a professional, allegedly commented on her hair bundle. The professional allegedly said, “This is the worst quality hair I’ve ever seen in my life.” Yaromich still wanted to make it work and soften the hair. However, the hairdresser allegedly told her that the extensions’ problem was the keratin bonds. Because the bundles were allegedly poorly attached, the hairdresser allegedly said they would fall apart if she installed them on Yaromich. Nevertheless, the professional told Yaromich she would add keratin bonds to try to make the hair stick.

Yaromich agreed with the solution. But while they were installing the hair extensions, she alleged that they started falling out without the black roots. Because of this, the hairdresser allegedly suggested that she contact the hair extension vendor.

She’s still shedding

“My hairdresser came to the conclusion that most likely, she was using black hair and ended up overprocessing it and trying to make it as blonde as possible, which ended up making the hair so dry,” Yaromich said. One North Carolina woman described having her hair allegedly fried from overprocessing, which can leave hair extremely matted.

Yaromich messaged her hair extension vendor and told her about her issues with her bundles. She said her hair felt tough and the color was off. Yaromich alleged that the hair extension vendor did not reply to her that night, and she went to dinner with a friend. She alleged that while at dinner, she was shedding hair. When she came home and brushed her hair, she claimed that a clump was caught in her brush.

The hair extension vendor allegedly later replied, “So you said it is the wrong color but you installed it anyway.” They added that if Yaromich didn’t install the hair, they would have exchanged it. The business added, “But nothing I can do if you’ve already installed it.” Regardless, Yaromich allegedly sent a video of her combing her fingers through her hair to show that the hair extensions were falling out.

Despite her efforts to contact the vendor, Yaromich alleged that she was name-called and then blocked on social media. She said that not a day goes by without her hair extensions shedding. But Yaromich isn’t the only customer alleging a scam against an online vendor. A woman from Philadelphia bought Givenchy boots from a seller, only to be blocked after requesting a refund for an item that allegedly never came.

The Mary Sue reached out to Cabello Divino Hair for comment.

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