Florida woman says she found a baby snake under her Burger King Whopper after eating half of it, then manager offers her dessert: ‘Are you serious?’
The customer says she was already halfway through her Whopper when she made the discovery, and the manager's offer of dessert only added to her frustration.
A Florida woman says she was more than halfway through eating a Burger King Whopper when she discovered what appeared to be a baby snake underneath her sandwich. Dawn Morales claims she immediately brought the burger to the manager, only to receive an offer of another sandwich, a Hershey’s pie, or a refund. Now, she says she’s been hospitalized and is still waiting for Burger King to explain what happened.
In a November 1 Facebook post, Morales described visiting the Burger King at 505 U.S. Highway 17-92 West in Haines City, Florida, with her family on October 14. They decided to eat inside, and she ordered a Whopper meal. She claims she noticed the object beneath her burger after pulling down the sandwich wrapper to take another bite.
Morales says she has contacted Burger King’s corporate office several times without receiving an explanation. Her account of the discovery and subsequent illness has not been independently verified, and it’s unclear whether the object she described as a snake has been examined or identified.
The manager’s offer wasn’t what she expected
Morales says she immediately stopped eating and headed to the counter after discovering the object. She asked for the manager and showed her what she believed was a baby snake underneath the sandwich, near the bread. According to Morales, the manager offered to replace the Whopper, give her a Hershey’s pie, or refund the sandwich.
“ARE YOU SERIOUS?” Morales wrote, recalling her reaction to the offer. She says she felt sick to her stomach and had no interest in getting another meal. Instead, she wanted to leave the restaurant.
In her Facebook post, Morales said she later became ill and went to the hospital. She also reported continuing stomach pain, although she did not disclose a confirmed medical diagnosis connecting her symptoms to the Burger King meal.
The restaurant Morales identified is an operating Burger King location in Haines City. Florida’s Department of Business and Professional Regulation lists it as Burger King #17371 and records no violations during a June 22, 2026, licensing inspection. However, that inspection took place months before the alleged October incident and cannot establish the restaurant’s conditions on the day Morales visited.
She says Burger King still hasn’t given her an explanation
Morales claims she contacted Burger King’s corporate office several times after the incident. According to her, representatives told her they were waiting for the restaurant manager to respond, but couldn’t provide a deadline. She says she’s also tried finding an attorney to help with the situation, without success.
Her requests go beyond a refund. Morales wants the company to investigate how the object allegedly ended up beneath her burger, review the restaurant’s handling of the complaint, and explain what action it plans to take.
Florida’s Department of Business and Professional Regulation accepts consumer complaints and reports of suspected food-borne illness involving restaurants. The agency provides separate forms for sanitation complaints and illnesses potentially connected to food service. It’s unclear whether Morales has filed a complaint with state regulators or whether an investigation has begun.
Morales says she shared her experience publicly because she believes other customers deserve to know about potential food-safety problems. She maintains that her complaint isn’t about receiving a free meal or another dessert.
“This isn’t about getting a free meal,” she wrote. “This is about food safety, accountability, and the health of customers.”
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