Woman books stay at Hilton Orlando. Then she tries to check out—and realizes every single one of her possessions is missing

A woman took a trip to Hilton Orlando and stayed the night in a suite. Then, after two days in the hotel, she noticed that all of her belongings had suddenly disappeared.

Nadine (@roxystar80) said that everything she owned vanished from her hotel room. 

“ Literally all I have is my jacket, and my clothes I wore yesterday,” she said. As of this writing, her post has more than 318,000 views, with subsequent updates revealing that housekeeping “removed” her belongings but did not store them away.

What Happened At This Hilton?

Nadine checked into a Hilton Orlando property to attend a conference. She arrived on a Monday and stayed throughout the week.

On Wednesday, Nadine decided to pack some of her belongings that she didn’t need in the room. The content creator explained that she lives between 30 and 50 minutes away from the hotel depending on traffic. She left some clothes, sodas, coconut water, and conference-related materials in the room.

She headed back home for an event that she had to attend and then drove back to the hotel the same evening. When she returned, she went to bed. By the very next morning, she realized that everything except her toothbrush and toothpaste had been removed from the room.

Nadine called the hotel front desk.

“They were like, ‘Oh, I don’t know what to tell you. You can come down and check the lost and found if you want,’” Nadine said. “ I don’t wanna check the lost and found, and I shouldn’t have to go check a lost and found bin. I don’t know what to do. And I have to go to the conference.”

Did She Get Her Stuff Back?

Nadine told her viewers that she ultimately went to the conference without getting her belongings back. She said she decided her sanity was worth more than the cost of the items she left in the room anyway.

Nadine posted an updated video where she said she thought that the hotel staff took her belongings due to an “honest mistake.” However, she thought it was strange that the cleaning crew left her toothbrush and toothpaste in the room, and that the hotel staff didn’t treat her concerns as an urgent issue.

She expressed surprise at the way staff at the hotel approached the situation. Despite explaining that someone removed the items from her room, they offered little to no support. Nadine explained that a hotel staff member implied she could file a report, according to her testimony, but they didn’t offer to find her possessions or compensate her for the loss. 

To further reiterate how inconvenient it was, she explained that because they took her things, she no longer had drinks, such as bottled water, in her room. She went to the front desk to ask for water, as she needed to take a medication. They then pointed her toward a market, where she would have to purchase a drink.

Nadine confirmed in her comment section that the hotel apparently lost a majority of her possessions, and that they only recovered one item—a hat.

“Security initially told me everything would be bagged,” Nadine said. “Cool cool. Except when the manager called me back with Security, they said they could confirm it was removed by housekeeping, and they could not locate anything except the hat.”

@roxystar80 They took my clothes, drinks and shower stuff but left my toothbrush and toothpaste ?‍♀️ #onlyme #traveltiktok #hotel #missing #fypシ ♬ original sound – ?????? ? ??

Viewers express disbelief

After watching Nadine’s video, viewers were shocked. Many commenters said they thought the hotel would bag up Nadine’s belongings in a safe place, which is considered customary. Others told the content creator that the hotel’s response after mistakenly removing her items was inappropriate. 

“Housekeeper here- ANYTHING find in rooms that a guest left is supposed to be labeled, and kept for 3 months. Shampoo, soap, clothes, anything. I’ve seen almost empty shampoo bottles be kept. Food we keep 24 hours before tossing ( because it’s the most common thing left and there is tons of fridge food and drinks),” one commenter said.

Another commenter asked, “And they didn’t comp you or give you a free stay in the future or offer you compensation at all?? Oh heck no!”

Nadine replied, “After I called corporate the first time, from desk manager called me and offered to refund $24 for parking.”

Nadine confirmed that she filed a report in a later video. Since then, she has not posted any updates. 

The Mary Sue has reached out to Nadine via TikTok direct message and Hilton via email for comment.

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