‘I can’t return the item’: Amazon driver delivers Atlanta woman’s package completely destroyed. Then she catches them in a lie

A Georgia woman opens her front door to pick up her Amazon package. She can’t believe the condition it’s in and opens the app to see the shocking delivery confirmation picture on the Amazon app.

In a video with over 19,000 views, TikToker Catelyn Whaley (@catelynwhaley) shows a picture of the destroyed baby safety mirror she ordered for her child’s car seat. The box lies in shreds, with the entire product exposed on her driveway.

“That’s broken. Can’t return it for some reason. This is how the delivery driver delivered it,” she claims in her video.

Then she shows the confirmation picture in the app. The box sits in front of a different colored house with a different house number, perfectly intact. When she looks up the address, she says the actual house isn’t the same color as the one in the photo.

“So the delivery driver used an AI photo to say that it’s delivered,” she suggests.

Whaley says she attempted to call Amazon to start a return, but wasn’t able to speak with a human worker. In a comment, she later clarified that she called the wrong number and was able to return the broken mirror.

Do other Amazon drivers think they used an AI picture?

While Whaley believes the difference between the delivery photo and reality could be AI, other Amazon drivers suggest it’s not possible.

“I used to drive for Amazon, you can’t upload photos from your camera roll, it has to be a live photo you take in that moment,” one shares. “Not defending what happened to your package, but I’d sooner believe he just took a photo of the wrong house.”

Another agrees, writing, “As a former Amazon driver, there is no way we can upload anything to the delivery app. Photos of deliveries are taken only by the camera, you can’t upload anything whatsoever, the app and software don’t support that.”

Other customers share similar concerns on the r/amazonprime subreddit, showing photos of their homes that seem vastly different than what they look like in real life. However, drivers maintain that scanners or old phone cameras can warp images.

A second worker suggests, “This is a picture of a picture. That’s why the quality is terrible. It looks like the driver took a picture with one device, then used another device to take a photo of the picture on the first device.”

Customers question the package’s condition

In the comments, other Amazon customers say they’ve noticed their packages arriving in worse condition recently.

“We live in a rural area and just started receiving deliveries via Amazon delivery rather than usps and it has been terrible,” a customer shares. “I’m pretty sure my acct has been flagged with how much I’ve complained.”

Some say they use other methods to figure out what delivery drivers actually do with their packages.

“This is part of why I have security cameras, they can’t get away with posting fake delivery photos or mishandling my packages. Only ever had problem with FedEx though in this regard,” one writes.

Another comments, “We have cameras. I have downloaded the videos before.”

@catelynwhaley @Amazon ♬ original sound – Catelyn Whaley || Realtor

The Mary Sue reached out to Whaley via TikTok direct message and comment and to Amazon via email for further comment.

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