Washington Woman Gets a $99 Refund from Amazon for an Item She Never Returned: ‘Amazon Keeps Giving me Stuff for Free’
May they make this mistake again.
Catching a corporate error always triggers suspicion. But for Washington-based creator Love DeGoyette, a refund notification from Amazon proved that such errors might work in your favor every once in a while.
In a fast-paced, car-vlog TikTok clip, DeGoyette detailed a baffling transaction that unfolded right on her Amazon account. What started as a standard item return quickly turned into a corporate customer service loop.
A regular transaction for a bed frame took a confusing turn online
The scene began about a week prior when DeGoyette decided to return a newly purchased walking pad. The fitness item had been persistently shutting off right in the middle of her workout routines. So, it was a clear candidate for a return. Amazon efficiently processed the return, sent the money right back into her bank account, and finalized the dispute.
The technical breakdown occurred a full week later. While DeGoyette was casually sitting right inside her bedroom space, her phone lit up with a brand-new notification from Amazon. Checking her balance, she discovered that the system had mistakenly issued a duplicate refund of $98.89. But this time, the receipt was coded specifically for the platform bed frame she was sitting on.
DeGoyette called the support counter to avoid a surprise charge on the refund down the line
Staring at an unexpected $98 sitting inside her digital gift card balance, DeGoyette found herself bewildered by the transactional glitch. Refusing to simply stay quiet and run the risk of a surprise corporate penalty later on, she immediately dialed the company’s helpline to report the error.
“I called Amazon. I was like, ‘Hey, uh, y’all made a mistake.’ ‘Cause I don’t want them taking that out of my bank account like at some random time,” Love recalled in her recap. She explained to the agent that her original walking pad refund had already been cleared and finalized days ago, meaning this new credit was an absolute oversight.
A surprising corporate email authorized a permanent bonus gift card balance
The response from the administrative desk completely broke the standard corporate script. After reviewing the internal logs, Amazon officially responded with a written notice confirming that the mistake was their automated system’s.
Because the data glitch originated on their end of the terminal, the company explicitly told DeGoyette that she was can keep the extra $99 credit as a permanent bonus gift card balance. The creator closed out her video by celebrating the lucky corporate win, joking that Amazon keeps giving me stuff for free.
Corporate ledger mistakes are an absolute win-win for the consumer
DeGoyette’s refund victory is a highly entertaining reminder that honesty can occasionally pay off in the most unexpected ways. While the massive retail system handles millions of processing streams a day, her transparent storytime successfully proved to her community that a glitch in the master ledger can occasionally slide in your favor.
We’re keeping our fingers crossed that DeGoyette’s upcoming online orders arrive intact and functional on the first delivery. But if your get an unexpected refund notification, keep your phone lines open, just in case the algorithm decides to hand over a free refund on its own bizarre terms.
(Featured Image: TikTok/@lovedegoyette)
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