Sonic Customers Ask Server to Remake Burgers Over Missing Ingredient. Then They Report Her to Corporate: ‘Why Are People Weird’
To be fair, bacon is important.
While eating out sometimes leads to public debates about seemingly missing food, some prefer to escalate it directly to corporate instead. A Sonic Drive-In employee shared how missing bacon strips on two burgers led to a corporate call when the customers allegedly refused to return the order.
Jocelynn (@lifewith.joc), an 18-year-old Sonic employee, shared a video of her recounting the incident—filmed in Sonic’s bathroom and still in her work uniform—on TikTok. According to Jocelynn, a customer had rang in through their stall when they found their burgers didn’t have any bacon.
Jocelynn claimed that aside from the missing bacon, there were no other issues found with both of the customers’ burgers. “It wasn’t like we added something that wasn’t supposed to be on there. We forgot something,” she said.
Sonic needs the original order back to remake it
Jocelynn said she tried to fix the mistake and offered the customers a choice of whether they preferred she bring the burgers back to the kitchen or bring out a side of bacon instead. While Jocelynn’s attempt to rectify the situation seemed simple, the interaction turned more complicated when the customers allegedly refused to hand the burgers back to get fixed.
“The lady goes, ‘No, we just want our burgers remade.’ I was like, ‘Okay, no problem. Can we have those burgers back? Because there’s nothing wrong with your burger.’” Jocelynn said. According to Jocelynn, the customers refused to hand over the burgers, claiming they would be the one to throw away the burgers instead.
Jocelynn allegedly explained to the customers Sonic’s process for remaking burgers. “For me to remake your burger, I have to take those burgers back inside and throw them away,” the server said. However, the customer supposedly argued that her hands “had been all over” the burgers, but Jocelynn said she would discard them.
The customers were said to have thrown the burgers back in the bag before Jocelynn asked for the receipt of their order to begin remaking it. Instead of passing over the receipt, the customer allegedly began taking photos of it instead, according to Jocelynn. The server said she decided to reprint the receipt before heading back inside with the burgers.
When Jocelynn returned with the remade burgers, she claimed that the customer was already on a phone call with Sonic’s corporate office, asking for the server’s name. “Mind you, it would have been so much different if it was a drink or if I actually, like, completely messed up your burger,” Jocelynn said. “But, no. You guys just wanted two burgers each.”
Server was just doing her job
This isn’t the first time a customer has escalated an issue to a business’s corporate office, when one woman raised an issue over refund requests being denied. But a call to the corporate office involving a specific employee can put their job at risk, which seemingly led Jocelynn to question the customer’s decision to report her.
“Like, what? You’re calling corporate on me for doing my job? My job?” Jocelynn asked. “My job is to take back things and go remake them.” Jocelynn reiterated in the video that she allegedly offered the customers options on how she could rectify the issue involving the bacon. “But you wanted your whole meal remade,” she said.
Viewers showed their support for Jocelynn, with people in the food industry vouching that asking for customers’ orders back is standard procedure to be remade. “At my Sonic, we’re supposed to take the prior food back if they want it remade. That way we can track our waste and then they’re not getting free stuff,” a comment said.
One viewer, who claimed to be the manager of a different Sonic location, shared their store had a different approach to handling such requests: “As a manger for Sonic for my store were personally are not allowed to take food back, we usually just remake the food/drink and send them on their way it’s less of a hassle to argue with them for the food back.”
While some viewers believed the customers were attempting to get more food without having to pay. “Kinda sounds like she wanted to get two more burgers for free by saying she’d throw them away herself and was probably going to keep them and the remade ones,” a viewer said.
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