Mom Watches JetBlue Staff Throw Her Daughter’s Items Around. Then the Airline Points to One Detail To Avoid Responsibility: ‘This Is Unacceptable’
Flying with a young child means parents already have a lot to think about. When they check a car seat at the airport, they also have to trust that it will come back without being damaged.
A car seat is also different from regular luggage. If it comes back broken, parents may not feel comfortable putting their child in it again, especially when the damage affects an important part of the seat.
That is what TikTok creator Celine Ann C. Glover (@celineannglover) claims happened after her family’s first JetBlue flight. Her 2-year-old daughter’s car seat allegedly came back with a broken headrest and a missing cup holder, and almost a month later, she says the problem still wasn’t resolved.
But who keeps a car seat receipt for years?
Glover explains that her family usually flies United but chose JetBlue for this trip. They checked her daughter’s car seat at the ticket counter before the flight. After landing in Orlando, Glover claims she, her husband, and other passengers watched the car seat get thrown down at baggage claim. Some bystanders who saw what happened encouraged the family to report it immediately.
When Glover inspected the car seat, she found a broken headrest and a missing cup holder. The headrest was her bigger concern, and she no longer felt comfortable putting her daughter in the seat. “So obviously as a mother, I’m not comfortable putting my daughter back in this car seat that JetBlue Airlines broke,” she explains.
The family went to JetBlue customer service but was told to file a claim online. Nearly a month later, Glover says it remained unresolved. Other passengers have dealt with damaged luggage after flying with JetBlue, but this time, the damaged item was meant to keep a child safe.
Glover contacted customer service again and claims JetBlue told her it couldn’t replace the car seat because she didn’t have the original receipt. Instead, she was offered a $300 travel credit, even though she wanted the allegedly damaged car seat replaced. “I’m sorry, what?” she responds in the video.
Glover also called out JetBlue directly in the TikTok caption. “@JetBlue this is unacceptable. My 2-year-old’s car seat was damaged while in your care. The headrest was broken, the cup holder was lost, and almost a month later, I still haven’t received a proper resolution.”
Glover questions how realistic it is to keep a car seat receipt for years, especially if it was a gift. Her daughter is already 2. “Who is thinking, well, let me go on ahead and keep the original receipt in case in the future and we travel and the airlines decide they want to damage it?” she asks. She also stresses, “This isn’t just a suitcase. This is my child’s safety equipment required by the law for a reason.”
Glover isn’t the only parent who has raised concerns about flying JetBlue with a young child. For her, the damaged car seat made this family’s first JetBlue flight their last. She is now warning other parents to inspect their children’s car seats as soon as they get them back.
Viewers urged the family to keep pushing for a replacement. “Car seats aren’t cheap now a days. Don’t let it go. Let them pay for it,” one wrote. “Billion dollar company & thats the best they can do? Ridiculous!” Another commenter, who claimed to have worked in the airline industry, said airlines “have to give you a replace seat if they damage it.” However, the comment reflects their experience, not confirmed JetBlue policy.
Glover has made the same request publicly. She isn’t asking JetBlue for a free trip and wants the allegedly damaged car seat replaced instead of travel credit. So far, JetBlue has not publicly responded to her complaint.
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