Los Angeles woman says her $26,000 FedEx package required a signature, then staff said someone took it with ‘a passport with your name’

Knowing that you have an expensive package on the way can be stressful. You don’t know when, exactly, it’ll arrive, and if you aren’t home, you might worry about porch pirates grabbing it before you get the chance.

For security, Alicia Wolbert (@awolbert) chose to require a signature for the delivery of her $26,000 package. Yet that didn’t appear to be enough, as she still doesn’t have the package in her possession. On top of that, her identity may have been stolen.

Alicia didn’t say what was in the package, but she went over the chain of events she experienced trying to get it into her hands. According to the second video she uploaded as a part two, the situation still hasn’t been resolved.

Alicia’s package was already picked up, but not by her

Since she wasn’t there to sign for the delivery, Alicia said she had a notice that her package had to be picked up by her. She got an email that her package was waiting to be picked up, and she had five days to get it.

Then, she got an email that her package was picked up and signed for by a Wolbert. The problem was that Alicia hadn’t yet gone to get the package, so she said she called FedEx to ask if her package was still there only to be told it wasn’t, but maybe it was delivered back to her house.

Since no package was there, Alicia said she went to the FedEx location and gave them her tracking number. She was told they couldn’t see where it was located and they didn’t have it there. She called customer service; they said her package was at that location.

When Alicia went back to the location again, she said that they told her a woman picked up her package, saying, “She presented your barcode and an ID.” That woman allegedly took the package and left.

Then, Alicia was able to get a photo of the woman from the location’s employees, but not security footage. One of the employees apparently said the ID was a passport she provided, telling Alicia, “Oh, it was actually a passport she provided. A passport with your name on it.”

Alicia said that she called the cops at this point. However, the situation hasn’t been resolved, and in her second video, Alicia said that the detectives are still working on the case and she’ll give an update in another video.

Some commenters think it was an inside job

While Alicia implied that the stories from the employees were a bit off, since they had different claims about the package being picked up, commenters shared their thoughts on the matter. One said, “As a retired UPS employee of 26 years, people know what is in those boxes and the value…. Easy to contact a friend when it comes in and have them come get it. I’m telling you now that it was not an accident!”

Since Alicia mentioned she was in Los Angeles, you can look at resources like the Los Angeles Criminal Lawyer website for information about mail theft and the punishments that could be given as a result. According to the website, “Mail theft under California Penal Code Section 530.5(e) PC is a misdemeanor offense that is punishable by up to a year in jail and a $1,000 court fine.”

However, it also says, “This offense could be charged by Federal prosecutors and prosecuted in Federal Court. If convicted in Federal Court, the penalties would be significantly more extensive.” Alicia said she will share another update once detectives have more information.

The Mary Sue was unable to independently verify FedEx’s side of the story, as this account originates solely from Alicia’s TikTok videos.

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