Las Vegas customer mistakenly makes a dinner reservation for six. Unable to wait, the customer cussed the hostess out: ‘Open up your ears’

Kristabelle (@itsbelleslife), a former Las Vegas hostess at an unnamed restaurant, had to deal with a disgruntled customer who had a mistaken reservation. While preparing their table, she alleged that the customer cussed her out, prompting her to respond in kind.

She explained on social media that the customer, whom she called Brenda, booked a table of six for 7:00 p.m. on a Friday for her birthday party. A few days before her reservation, Kristabelle said she called Brenda to confirm her booking. She said Brenda confirmed the details and didn’t add more guests to the reservation. Kristabelle also asked if the woman needed booster seats for the children, and the customer agreed. The hostess thought the customer was bringing only two children and four adults to the party, for a total of six at the table.

Brenda also told her they would be bringing a birthday cake. Kristabelle said they charged a $25 cake-cutting fee, and Brenda allegedly complained. Because of the fee, Kristabelle said that Brenda didn’t want to avail the service. However, the hostess said that if they brought the cake, they would have to use the cake-cutting service. If the party didn’t bring the cake, the restaurant would still give the table a free cake because someone is celebrating their birthday. Regardless, Brenda allegedly said they would still bring their cake.

“Friday night at 6:45, two people from her party show up, and they wanted to sit at the bar,” Kristabelle said. She described these guests as “cool” and “nice.” The rest of the party arrived at 7:20, late for the reservation, but Kristabelle gave them grace because two guests had already shown up.

Got the reservation headcount wrong

Unlike this server, whose customers only had problems with her by the end of the service, Kristabelle alleged that Brenda came in immediately with issues. “So, she comes in frantic, guns blazing, just, like, mad at the world,” Kristabelle described the customer. Brenda allegedly complained that they were late because they had to stop by and get the cake. While Kristabelle was doing the headcount, she said there were eight people. She explained to Brenda that because she told her it was a party of six, she was going to seat them at the round table. Now that she realized the headcount was wrong and that there were two unaccounted adults, she had to move the party to a different table.

Kristabelle said she could take accountability. However, she asserted that she asked Brenda about the headcount and followed up a few days before the event. She excused herself, telling Brenda that she needed to arrange a new table for her party. Although a table was available, she still needed busters to move the tableware. However, Kristabelle alleged that Brenda began complaining about needing to wait a couple of minutes for their table.

Brenda handed the cake to Kristabelle and instructed her to place it in the fridge and to cut and serve it by the end of the night. Kristabelle noted that she would still charge them the cake-cutting fee as discussed. While waiting for the table, Kristabelle alleged Brenda and the party went to the restaurant bar, where the kids aren’t allowed. She allegedly had to call Brenda out, even though there was a ‘21 or older’ sign at the bar. Kristabelle said she tried to accommodate the family and even gave the children crayons while they waited. However, Brenda allegedly shut down the suggestion.

A difficult customer

Regardless, she led Brenda and her party to the table as it was being prepared, and Brenda asked for water. Kristabelle clarified that she isn’t the server and that their assigned server will fetch them water. While their server was getting the tab from one couple, Brenda allegedly began complaining. The server advised Kristabelle to entertain Brenda’s table for a while because she was unhappy, and she tried to apologize for the reservation.

“I’m sorry if we got on the wrong foot, like, I wasn’t trying to be disrespectful. I was just confused. I thought you told me that it was four adults, not six adults,” Kristabelle clarified. However, Brenda allegedly replied, “Well, I clearly said it was six. Like, open up your ears.” Kristabelle felt disrespected by the comment and went to the restaurant owner. Then, the owner went to the table and asked what the problem was.

Brenda allegedly complained that her party didn’t feel welcome. Then, she allegedly cussed Kristabelle out, calling her a “b****.” At first, Kristabelle said she tried to let it go and walked away. The restaurant owner allegedly still tried to accommodate the party when Brenda got up to gather her things.

Kicked out of the restaurant

But even as Kristabelle tried to walk away, Brenda allegedly stood up, pointed at her, and started cussing her out. “And she’s a b****, I hope you know. Like, the front-of-the-house girl, she’s a b****,” Brenda allegedly repeated.

Kristabelle said she turned around and returned the insult, “I’m a b****? You’re a f****** b****!” Other customers watched the fight unfold. At that point, Kristabelle said the restaurant owner intervened and told Brenda that she was no longer welcome in the restaurant for disrespecting his staff. The two initial guests apologized for Brenda’s behavior and insisted on paying their tab.

As they were walking out, Brenda allegedly threatened to leave a one-star review. The restaurant owner allegedly told Brenda to do it. But as they left in a rage, the party forgot about their cake. Kristabelle left a voicemail telling them they had 24 hours to retrieve the cake, and Brenda’s husband returned to get it. He apologized for his wife’s misgivings, and Kristabelle said she was also sorry for the name-calling. Nevertheless, she asserted that Brenda started the fight. When the restaurant review went up on Google, it allegedly accused Kristabelle of calling Brenda names first.

“We obviously got it removed because it was just so bogus,” Kristabelle said. Nevertheless, she encouraged others to stand up against disrespect. Some people take it a notch further, like this woman who defended herself against an unjust $600 fine a police officer imposed.

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