Arizona woman warns people against going to the Buffalo Wild Wings at Westgate, says the manager put his hands on her: ‘Never been so disrespected’
Keeps getting harder to have a good dinner these days.
If you walk into a restaurant with hungry kids, you expect quick drinks, basket appetizers, and reasonably prompt service. Because who can keep kids sitting patiently for more than 20 minutes? But Arizona creator Meri’s (@prettygirlglaze) family dinner at Buffalo Wild Wings inside Westgate spiraled into what she described as the absolute worst dining disaster of her life.
In a viral TikTok warning sitting at nearly 77,000 views, Meri put Buffalo Wild Wings on blast after an alleged two-hour wait. According to her, not only did they get their food and drinks unimaginably late, they still did not get their whole order. On top it, when she tried to speak to the kitchen, it allegedly culminated in the kitchen manager putting his hands on her.
The missing entrees, walkouts, and the aggressive confrontation eventually led to Meri announcing her boycott of the restaurant. While she still praised her servers as “awesome,” the manager’s audacity made her label the day as her “worst experience at a restaurant.”
A family dinner inside Westgate unraveled into a two-hour waiting game
Visiting the Buffalo Wild Wings location at Westgate, Meri sat down with her party and young children expecting a straightforward dinner. However, she claimed that her table was subjected to an excruciating 45-minute delay just to receive their initial drink order. Sadly, matters only deteriorated from there.
Meri claimed that two full hours passed before any food finally materialized at her table. And even then, the order arrived incomplete. She claimed that her own wing platter never made it out of the kitchen at all. According to her, the back-of-house operations had completely collapsed. It was reportedly staffed by only two new cooks while the manager scrambled behind the line to help prepare orders.
“The kids were starving. How are you going to wait two hours for kids to eat? You can’t f—king control kids,” Meri said frustratingly. She also claimed that she had previously managed food service operations herself, so she understood kitchen strain. However, she refused to let her starving kids wait any longer and sought out management to pay for what had actually arrived and resolve the missing items.
A manager crossed a line when Meri entered the kitchen to talk
Meri’s attempt to speak with the manager reportedly escalated into physical hostility. She alleged that instead of handling the customer service breakdown professionally, the manager physically placed his hands on her and shoved her out of the service pass.
“He literally put his hands on me and kicked me out and told me to get out of the serving area because I cannot be in there,” Meri claimed. While Meri acknowledged customers shouldn’t cross into kitchens, she stressed that she was simply trying to settle the check for an incomplete meal after hours of being ignored.
She also noted that her party was far from alone in their frustration. According to her, at least five other tables walked out of the restaurant after witnessing the chaos. Concluding her warning, Meri urged local diners to take their business elsewhere. She emphasized that if management cannot handle basic ticket flow, they have no business seating families in the first place.
Even if long kitchen ticket times are frustrating, putting hands on a customer crosses an unforgivable line. “I have never been so disrespected in my life! I will not return to this BUFFALO WILD WINGS!” Meri reiterated in her caption.
So, if your kitchen is drowning, close the host stand and communicate with your floor. Failing to throttle front-of-house seating when back-of-house bottlenecks occur creates an inevitable service collapse. And the result is frustrated customers like Meri swearing to never step there again.
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