Woman Orders a Chanel Bag From a Website. After She Received It, She Realized Why They Didn’t Show the Inside: ‘I Have a Bone to Pick’
They really got her bad with this one
When you’re buying second-hand goods, you should be on your guard, especially when buying expensive luxury goods. Turns out, @leah_fennelly (Leah Fennelly) didn’t do that.
In a video she uploaded to TikTok, Fennelly said she bought a Chanel bag for a whopping $10,000 (almost as much as a new bag) from New York-based indie vintage reseller What Goes Around Comes Around. What arrived wasn’t what she expected. She said, “So I have a bone to pick with What Goes Around Comes Around, because I just got this white Chanel silver hardware today. Just came in the mail.”
While opening the bag’s flap, Fennelly found black stains all over it, along with ripped leather. She also found yellow marks all over the bag, including the bottom. The inside of the bag was also pretty dirty, which she said wasn’t visible in the limited pictures the website uploaded. She also said the website didn’t provide many pictures of the inside of the bag, and now that she sees it, she believes she knows why.
Sadly, many similar stories exist, like one woman who ordered Louboutins and found they had already been worn. Incidentally, Chanel won a 2024 legal victory against What Goes Around Comes Around, with a jury finding that they exceeded first sale doctrine practices and sold fake Chanel products.
“Could’ve just bought a brand new one”
Complicating matters further, Fennelly said she contacted customer support but didn’t get a satisfactory response. Based on what she said, it seemed they basically acknowledged their mistake without taking responsibility for their actions.
“I called them, and they were like, oopsie, oopsie. The price is, you know, for a pristine condition, and we obviously sent you not pristine. So our bad. Oopsie, daisy,” Fennelly said. She continued, “And then the woman is said to have admitted, “We didn’t post any pictures of the literal ripped leather. Our bad. Our fault. So that’s crazy.” She then urged everyone not to shop from What Goes Around Comes Around, noting that they have several bad reviews.
Some people in the comments section were offended by the bag’s $10K price tag, with many stating that Fennelly would have gotten better bags in that price range, and probably a new one. One user wrote, “If you’re spending 10k you could’ve just bought a brand new one..” Another said, “Girl WHAT! Get you money back and go to the store you’ll def find something that u like w a 10k budget.”
It’s important to remember that thrift stores don’t always guarantee high-quality items. There’s also a risk of scams, as happened to this woman.
A few people had some suggestions for Fennelly. One user commented, saying, “This is why I love using my credit card because if they don’t take it back I file a claim with my cc and I show the pictures of what I was supposed to receive online and what I got in the mail and I get my money back asap because it’s seller fraud.” Another remarked, “In my personal humble opinion also based on experience id only do buissness with fashionphile.”
What Goes Around Comes Around has not commented on this incident, though their website claims all items undergo “microscopic-level inspection”: “From hardware and stitching to materials and finishes, each item undergoes microscopic examination to confirm consistency with brand standards and to flag even the slightest irregularity.”
Apparently getting scammed on thrift websites is pretty common
An article published on May 9, 2024, by ‘Which?’ reports that about a third of buyers claim to have been scammed on second-hand marketplaces like Depop and Shpock within the last two years. The report highlights that scam reports were particularly prevalent among Depop users (57%), with Shpock close behind (53%), followed by Preloved (51%) and Nextdoor (51%).
In contrast, only 24% of Facebook Marketplace users and 22% of Vinted users reported scams. Meanwhile, 35% of Amazon Marketplace users and 29% of eBay and Gumtree shoppers reported being targeted by scams. These high scam rates suggest that Fennely likely had a lower chance of receiving a good product compared to a damaged one.
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