Starbucks customer orders a bacon and Gouda breakfast sandwich. Then she opens the wrapper and realizes why it didn’t fill her up

Binkbadd (@Binkbadd) shared her recent disappointment with a Starbucks bacon and Gouda sandwich that she received, which led to her requesting a refund.

For many, Starbucks is part of a normal morning routine. Working there for several years is enough to leave you familiar with how products are made, and might leave you unsurprised when a customer returns unhappy with an item they received, especially when you have little to no control over that particular item.

For Binkbadd, the issue was that the bacon and Gouda breakfast sandwich didn’t meet her expectations, as it looked different from the photo shown on the menu board in the drive-thru.

The bacon is small, and the price is high

Binkbadd’s complaint was that the bacon on her bacon and Gouda was allegedly smaller than the bacon shown in the image, leaving her feeling that it’s not worth the price it costs. The sandwich is one of the smaller options at Starbucks, but its price tends to be not far from that of a larger sandwich, like the double-smoked bacon and cheddar, which is shown to be a 50-cent difference on the Starbucks Menu.

Going back around through the drive-thru, Binkbadd got a refund for her sandwich and ordered a cookie, which the barista gave her without charging for it. Still, Binkbadd felt that most people wouldn’t pay that price for the item she received, and she said that there was a hole in her stomach where the sandwich was supposed to go.

Starbucks doesn’t make its food items in-store

This is kind of an open secret, but most Starbucks’ food products arrive frozen. Items like sandwiches are warmed in an oven before being given to customers, but there’s no kitchen where the food is made. There’s not enough room for that, given the size of the stores and how the back has to be used for fridges, freezers, dishes, cold brew kegs, and boxes of products.

One commenter spoke on her daughter’s experience as a barista, saying, “They pop that food in the microwave. My daughter used to work at Starbucks and bring home those wrapped sandwiches almost every day.” To which Binkbadd replied, “Yeah, but that doesn’t mean the bacon should be 1/4 the size as the picture.”

While her frustration is understandable, baristas unfortunately have minimal control over the sandwiches. The most you can customize is by removing a piece, such as the cheese or bacon, or even requesting that it be cooked twice, or cooked open-face, if you feel like it’s often too cold.

Some comments go into how tired they are of feeling like companies are scamming them. However, the bacon and Gouda is one of the most popular food items at Starbucks, so there’s no incentive to change it when it sells so well.

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