New York Woman Grabs Berries at Wegmans Sale. They Ring up at Over 3x the Advertised Price, and the Cashier Blames Her: ‘This Can’t Be Normal’
A routine grocery stop took an unexpected turn for one Wegmans customer, who later shared a TikTok video describing what she said was a confusing experience involving a store promotion. The video, posted by TikTok creator @lifeaccordingtokp, who has around 24,400 followers, recounts a shopping trip that began as a search for discounted produce but ended with questions over pricing and product placement.
The shopper said she had already experienced a stressful visit to another retailer before arriving at Wegmans. She explained that she was hoping to quickly pick up groceries when she noticed a large display advertising berries on sale near the front of the store.
According to the video, the shopper alleged the problem only became apparent after she reached the checkout. She claimed the berries she selected rang up at prices much higher than the advertised promotion. While the circumstances were different, similar checkout pricing disputes have surfaced before, including a separate Walmart incident in which a shopper alleged that sneakers scanned at a higher price than expected at checkout despite earlier price checks.
The shopper said the price at checkout didn’t match the sale that was advertised
The woman said the display promoted discounts on several berries, including raspberries, blackberries, strawberries and grapes. Believing the packages she selected were included in the promotion, she added them to her cart and continued shopping.
She alleged that when the cashier scanned the berries, some packages rang up at prices such as $12.99 instead of the sale price she expected. She initially believed the discount might be applied after all of the items had been scanned.
The shopper said she asked whether the sale would be applied at the end of the transaction. She alleged the cashier responded, “well it’s your fault, you didn’t get non organic.”
She said she paused before responding because she was already upset from an earlier shopping trip. As she recalled in the video, she told the cashier, “I’m so sorry, I need to re-regulate because I’m coming off of a very difficult situation at Walmart.” She also claimed the display itself contributed to the misunderstanding, saying, “It is very confusing the way you have things set up over there.”
She said a manager came to the checkout after she questioned the pricing. The shopper alleged the manager explained that the advertised promotion applied only to non organic berries and that the packages she had selected were organic products.
The shopper also claimed the organic and non organic berries were displayed together and appeared similar. She said the main visible difference was the package labels, explaining that the non organic berries had yellow labels while the organic berries had green labels.
She also said she was not wearing her glasses while shopping. Recalling the conversation with employees, she said, “I don’t have my glasses on. I can’t see and I don’t have my glasses. They’re in the car.”
The shopper alleged the manager later acknowledged that the display arrangement could have been improved. “It shouldn’t be set up this way.” She said she suggested placing only the sale-priced berries in the promotional display while keeping the organic products separate. She also claimed an employee agreed that arrangement “would make more sense.”
As she explained in the video, she returned to the display, selected the non-organic berries that qualified for the promotion and completed her purchase. After leaving the checkout, she reflected on the experience, saying, “So I am just struggling today, haha.” She later added, “this can’t be normal.” The shopper also said she had considered livestreaming the experience. However, she decided against it because other customers and employees were in the store.
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