Cleveland man who’s a regular at local Wyndham hotel stunned after receptionist says he’s no longer allowed: ‘mannnnn what!!??’

Going on a mini vacation has become a popular option for enjoying a quick getaway without breaking the bank, and for some, simply spending a night at a nearby hotel is enough to unwind and relax. But for one man, his recent visit to a local Wyndham Hotel he frequents ended with staff allegedly telling him he was no longer allowed to stay as a guest.

The incident was shared by Buddie (@buddieee83) on TikTok with a photo of a notice that showed a new policy at a Wyndham Hotel in Cleveland: “Per our hotel policy, we No [sic] longer rent rooms to guests who reside locally in Cleveland and surrounding areas of the hotel. We apologize for any inconvenience this may cause.”

Seeing a notice that denies certain guests a room at a hotel would leave any visitor stunned, which was the case for Buddie, who lived in the area. “mannnnn what!!??” Buddie wrote in his caption. “@Wyndham Hotels & Resorts yall gotta do bɛtter. I stay at Wyndham in Westlake and Independence all the time and now this!!??”

Wyndham Hotels allegedly turns away local residents

Confused, Buddie went to speak with the hotel’s receptionist to ask about the new policy he wasn’t aware of. However, his talk with the receptionist led nowhere, as the staff member allegedly couldn’t explain why the hotel had the policy or when it was implemented, according to BroBible.

“He couldn’t (or wouldn’t) tell me anything,” Buddie told the outlet. “His exact words were, ‘We don’t rent rooms to Cleveland people anymore. Sorry.’”

This was especially disappointing for Buddie, who often stayed at a Wyndham Hotel a few times a month “to catch a break” from living with family as he works toward getting his own place. “It’s kinda where I always went to catch a break. Swim. Use the jacuzzi. It’s a nice hotel, and it’s always the absolute cheapest in the area,” Buddie said. “If you go to any booking site, rooms are always $50-60 unless it’s a weekend or a big event in the city.”

The inconvenience didn’t get any better for Buddie, who claimed the hotel couldn’t refund him because he booked a room through the booking website, Priceline. “It’s s*** [I don’t know] why they want to punish other people for randoms messing s*** up,” the Cleveland resident said. “They take a hundred-dollar deposit and keep a card on file for incidental, so [I don’t know] what they are achieving by this.”

Refunds aren’t always guaranteed, as they depend on the specific booking, the accommodation’s policy, and whether the reservation is refundable or non-refundable, according to Priceline’s terms and conditions. If Buddie booked a room at Wyndham Hotel through Priceline’s Deal Programs, such as “Express Deals” or “Pricebreaker,” he would be unable to request a refund regardless of whether the booking is used, as the offers there are at a discount.

Local can turn disruptive at hotels

Wyndham Hotels representative, Meg Davis, issued a statement to BroBible in which they acknowledged that some of their hotels limit accommodating guests who are local. “Our franchisees strive to create open and welcoming spaces for all; some hotels do implement local-resident restrictions at the property level,” Davis told the outlet. “When this happens, it’s our expectation that the policy comply with the law and, where possible, guests be proactively notified and receive a refund for any pre-paid charges.”

Many viewers weren’t surprised that such a policy was implemented, with others showing support for the local restriction. “This is CRAZY but as a hotel staff I lowkey REALLY get it,” one commenter wrote. Others explained that the policy was due to locals’ behavior when they book a room at a hotel, saying, “Locals rent out a room so they can party and trash the place.”

While the policy may seem random, WMBF reported that such policies are intended to prevent local residents from hosting large parties in the accommodation and from conducting illegal activities while on the property. Some states, like South Carolina, even have a law that allows hotels to refuse service to an individual as long as it isn’t due to discrimination.

One commenter claimed that locals even turn hotels or motels into their home. “It’s because more people are becoming homeless and try to stay beyond long term at these hotels and they make more money selling rooms night by night,” the commenter said.

Some, however, raised the question of where a local should stay during emergencies if hotels have a guest restriction: “What if you have a house fire? A gas leak? What if you’re escaping an abusive relationship? What if you got put out of your apartment because of mold? What if you’re just tired of staying in a house with no AC?” With Wyndham’s new policy in place, it seems that Buddie will need to try staying at a different hotel from now on.

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