Woman tries to get Tiffany pieces polished at the store. They want to charge her $25, so she finds out what they use and DIYs it for $10 instead

A woman went to her local Tiffany & Co. store to get some of her older pieces polished, only to be told they would charge her $25 for it. So she took the piece home and found a $10 DIY that works for pretty much all of her silver jewelry.

Bryce Gruber (@brycegruber), a former shopping editor for Reader’s Digest, Today, and NBC, discovered exactly what Tiffany & Co. uses to polish jewelry in-store. She told her audience what to do if they want to get their pieces up to date again.

The Tiffany & Co. cleaning hack

Gruber had multiple pieces that she wanted to shine up with Tiffany & Co. before they hit her with bad news. Tiffany & Co. products are supposed to come with a “lifetime guarantee.” The company’s website states that “When you own a Tiffany design, the expertise of Tiffany craftspeople comes with it forever,” referring to cleaning and some repair services. But Gruber was asked to spend $25 per piece for cleaning.

Tiffany & Co. also doesn’t offer cleaning for products from outside jewelers, which can make it hard to collect all at once. In addition, the company has faced previous backlash for the recent quality of its sterling silver rings and items.

Out of curiosity, Gruber decided to ask what they used for their cleanings. That’s when she found the product that made even requesting a cleaning service somewhat obsolete.

Tiffany & Co. apparently uses Goddard’s Silver Polish foam. The product is available on Walmart’s website for $10, just as Gruber described.

“I would recommend using gloves with it, but super-duper easy,” Gruber said. She then showed a picture of a tarnished necklace that appeared brand new after “minutes” of treatment.

“You can easily do, like, 100 or 200 pieces of jewelry in this little container,” Gruber added.

Ex-Tiffany employees add their insights

More than a few alleged ex-Tiffany & Co. employees told Gruber that the product she recommended wasn’t actually what Tiffany & Co. used to clean jewelry.

“Tiffany employee here … nope that not what we are using I can confidently confirm,” one viewer wrote.

Another wrote, “I used to work at Tiffany’s it was an ultrasonic machine and a steamer.”

Ultrasonic machines use high-frequency sound waves and vibrations to remove contaminants or dirt from fine pieces. Steam cleaners typically remove excess bacteria, body oils, debris and other contaminants.

In contrast, Goddard’s silver polish foam can polish jewelry pieces, but it doesn’t necessarily clean them the same way that the latter two cleaners do.

Either way, some commenters seemed happy with the tip, opting to start their DIY silver cleaning journeys.

“Yes ! This isn’t great I took on several pieces as well so will be doing it myself from now on,” one viewer wrote.

@brycegruber Learned a thing or two about how Tiffany cleans their silver pieces! May you be blessed with the info as well, sparkly friend. Profile has the link. Free weekly newsletter: Extragood.substack.com #tiffany #sterlingsilver #vintagejewelry #greenscreen ♬ original sound – brycegruber

We have reached out to Tiffany & Co. and Gruber via email.

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