‘They brought in gen z to save the day’: Florida Bride-to-be excitedly tries on Galia Lahav dress. The stylist’s comments nearly bring her to tears
Trying on a Galia Lahav gown is supposed to feel like a fairytale, not a corporate performance review. A Florida bride-to-be went viral after sharing a dress-fitting horror story that nearly ended in tears, all because she dared to ask if her train could be a little longer.
What followed was a stylist delivering accusations and a lecture about “asking for a lot.” Good thing the bride knew how to stand up for herself.
What happened during the wedding dress try-on?
Luna’s (@drlunaa) video is only 38 seconds long, but it shows enough to attract 6.7 million views. Even more, it has over 3,700 comments, all in shock over the conversation. The clip begins with Luna standing in the dressing room. She looks to the side, presumably where the stylist is standing, and says, “What can we do about making the train a little bit longer?” The stylist, in return, barely takes a breath before launching into her response.
“I have to find these things out, that’s what I’m saying to you. You’re asking for a lot, so I have to find out from them if it’s possible,” the stylist responds. “Because your gown is in production. I keep trying to explain that to you. So I don’t know what changes are possible at this moment because we’ve already placed the order.”
She finishes her speech by saying she also needs to find out the cost and then cross-check with Luna if she wants to pay for it. During the entire time, Luna only says “OK” and listens. The text overlays read: “NOT MY DRESS” and “Why is she so aggressive,” and “Listen to the way a stylist was talking to me (I was so nervous and uncomfortable, I had to ask for someone else).”
The camera then cuts to a new clip, with Luna videoing while holding her phone and looking into the mirror. The new text overlay reads: “My new stylist, I loved her!!!”
The clip shows the new stylist (dubbed Gen Z by viewers because she looks young) holding up a piece of fabric for the wedding dress sleeves. She says enthusiastically to Luna, “It’s gonna be so pretty.” Luna laughs and says she likes these gloves better. The clip ends.
What is Galia Lahav?
Established in Tel Aviv, Israel, this boutique has been carefully crafting wedding gowns for three decades. On their website, they describe themselves as, “We take pride in being one of the leading houses able to offer custom couture gowns without physically meeting our customers thanks to the unique technology we developed. Our emphasis on personalization and customization, alongside our uncompromising designs, is what continues to differentiate us from other designers.”
Since some viewers make sure to comment on the pricing, it’s worth noting that the site lists its wedding gowns’ prices on the FAQ section. “Our Couture collections start at $9,000 USD and our GALA collection start at $6,000.”
@drlunaa Now that we’re a couple months out from my wedding, I finally feel comfortable sharing this. The situation was extremely uncomfortable for me, especially as a paying customer coming in for the first time to request a simple dress adjustment. I want to be clear that I don’t think this reflects the brand as a whole, but it did remind me how important it is to advocate for yourself. The woman helping me was genuinely scaring me, and I ended up having to ask for someone else. I would never speak to someone the way she spoke to me, so I don’t think anyone in a customer-facing role should speak to clients that way either. @Galia Lahav ♬ original sound – Dr. Luna
Viewers are Outraged
With thousands of comments, most of them are supporting Luna and outraged on her behalf. Many call out the first stylist’s attitude. One viewer says, “The attitude is INSANE.” Another says, “I can’t stand when people act like you’re inconveniencing them for doing their job!” A third states, “Why TF is she yelling at you?”
Others call out the bad service for the high price. One viewer shared, “Mind you a Galia Lahav dress is like 10k, one of the most expensive in the business and to be talked to like that is crazy.”
Another says, “‘You’re asking for a lot.’ YEAH, CUZ SHES PAYING A LOT. lorddd.”
Some viewers sympathize with Luna and say they would have reacted differently. One viewer says, “Oh. my. god. your reaction is 10x better that whag mine would have been.” Luna replies, “@Dr. Luna: I know I realize now that I didn’t stick up for myself. At least I asked for someone else in the end. I was just so uncomfortable and didn’t understand why she was being so aggressive.”
Another says, “You are so strong for not crying on the spot.”
Last but certainly not least, Galia Lahav’s TikTok account commented on Luna’s video. “We’re so sorry that this was your experience. We just want to note that this does not reflect our brand values and the experience we want to give, and that she is no longer working with us! Sending you much love.”
The Mary Sue reached out to the creator via TikTok direct message and to Galia Lahav via press email.
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