This isn’t sponsored content or an ad. I’m just excited, surprised, and grateful that it happened. After giving me a dud of a battery at SXSW, Samsung mailed me a new one with some extras to make up for it. I complain online when companies screw me, so it’s only fair I call one out when they do something great like this.
One of my favorite things about SXSW when I was in Austin last week was Samsung’s #PowerOn campaign where they swapped your dead or low battery from a Samsung phone for a new, fully charged one for free. I wish it was a service that existed everywhere, all the time.
I used the service about half a dozen when I was there, but the last battery they gave me was a dud. I noticed when my phone started dying a lot faster than usual on the day I was flying home and in the days after. At most, I could get four hours off a charge, and that’s just with the phone in standby.
On Monday, I sent Samsung a tweet about it, since that’s how they were having people contact them at SXSW for a new battery, and within 24 hours a package arrived at my door with a new battery as well as a new charger, cable, and battery charger/phone mount that charges the battery outside of the phone. It’s a perfect example of a company going above and beyond.
Nice job, Samsung.
(Image my own)
- My review of the Samsung Galaxy Note 3 is basically a love letter to a phone
- Samsung makes fun of the small iPhone screens in this Note 3 commercial
- They also took a stab at the infamous iPad Air pencil commercial
