Skip to main content

Ticketmaster Changes Their Refund Policy in Ongoing Effort to Treat Customers Badly


There’s not a lot to like about Ticketmaster: outrageous service fees, inefficient customer support, a massive data breach that compromised customer’s data. But like many monopolies, buyers are left with little choice when it comes to securing verified tickets for concerts, sporting events, and the like.

Now, in the midst of a worldwide pandemic, live events are canceled and postponed. But in a desperate cash grab, Ticketmaster has quietly changed its refund policy, screwing over countless customers who need extra money now more than ever. In the policy update, Ticketmaster has said that they will no longer issue refunds for postponed or rescheduled events, only canceled ones.

Many of these events are postponed indefinitely, with no future dates in sight. Ticketmaster, like every other business, is clearly going to suffer as a result of the pandemic. But for a company valued at billions of dollars to bilk their customers out of their money is just plain wrong, and people are justifiably pissed off.

Just last week, an angry customer filed a class action lawsuit against ticket competitor StubHub, which has also reversed their refund policies. Instead of giving refunds, StubHub is now replacing them with vouchers for 120 percent of the tickets’ purchase price. The company released a statement saying, “It is currently impossible for us to offer immediate cash refunds to all buyers.”

Many took to social media to call out Ticketmaster for their shady business practices, including consumer watchdog and California Rep. Katie Porter:

Many businesses are struggling to survive in this bleak new economic landscape. But given the government bailouts, the massive tax breaks, and their literal monopoly over the live event industry, I have less than zero empathy for the corporate overlords at Ticketmaster and other price-gouging sites.

The only tickets I’ll be buying now will be for a front-row seat to the inevitable class-action lawsuit in their future.

(via Digital Music News, image: Ticketmaster)

Want more stories like this? Become a subscriber and support the site!

The Mary Sue has a strict comment policy that forbids, but is not limited to, personal insults toward anyone, hate speech, and trolling.—

Have a tip we should know? [email protected]

Filed Under:

Follow The Mary Sue:

Chelsea was born and raised in New Orleans, which explains her affinity for cheesy grits and Britney Spears. An pop culture journalist since 2012, her work has appeared on Autostraddle, AfterEllen, and more. Her beats include queer popular culture, film, television, republican clownery, and the unwavering belief that 'The Long Kiss Goodnight' is the greatest movie ever made. She currently resides in sunny Los Angeles, with her husband, 2 sons, and one poorly behaved rescue dog. She is a former roller derby girl and a black belt in Judo, so she is not to be trifled with. She loves the word “Jewess” and wishes more people used it to describe her.