London couple says no one has collected their rent in 18 months, so it’s all sitting in a savings account

Apartment tenants usually have the problem of figuring out how to keep more money in their bank accounts. One couple says they have spent the past 18 months trying to find someone willing to take theirs.

A Reddit user crispY2001 says they haven’t paid rent since March 2025 after management of their apartment changed hands and the new company never provided payment details. The tenants say this isn’t an attempt to score free housing.

The tenants claim they’ve repeatedly tried to find out where their rent should go. They say the money has been sitting in a savings account.

Their rent is waiting for someone to notice

The couple moved into their London apartment in September 2022 and initially had no problems with its management company. That changed in March 2025, when they were informed another company would take over the property the following month.

According to the Redditor, the outgoing company told them to expect new standing order details and information about where to report maintenance issues. That information never arrived.

Emails dating back to April 2025 allegedly document the tenants repeatedly trying to hand over their rent. Rather than finding its destination, they say they were repeatedly redirected to people who had no idea what they were talking about.

Their next attempt didn’t exactly clear things up. The new company’s estate agency branch happens to sit directly across the road from their front door, so the tenants eventually went there in person. Staff reportedly explained that the company was taking over the private property portfolio of the multibillion-pound bank that owns the property. With potentially hundreds or thousands of properties involved, the couple was told to “be patient” until someone contacted them. That was August 2025.

Other tenants have had the opposite problem with their landlords, including one who said her landlord asked tenants to cut back on heat that was included in their rent and another who says her landlord kept entering her apartment. In this case, the tenants say they can’t find anyone to collect the rent.

The repairs haven’t gone smoothly either

The management limbo has created less entertaining problems than rent money that no one wants to take. When the tenants’ refrigerator stopped working in November 2025, they say there was nobody available to handle the repair. This forced them to spend nearly £300 (approximately $400) on a replacement themselves.

The series of unfortunate appliance-related events just kept coming, as they say their washing machine now floods the floor whenever they use it. Four emails about that problem have allegedly received no acknowledgement.

Some signs of life finally appeared in May 2026, when a senior portfolio manager provided two contacts at the new management company. Gas and electrical safety checks followed in July, but the Redditor says login details supplied for the company’s maintenance portal didn’t work.

Neither contact has apparently asked about the unpaid rent accumulating since March 2025. The tenants said in the comments that they haven’t spent it and are keeping the money in a savings account.

Reddit had opinions, too. The most popular advice was to keep saving everything, because someone could eventually demand payment.

One commenter declared, “You’ve won the lottery and you’re complaining.” The Redditor clarified that complaining wasn’t exactly the problem. They were simply hoping somebody would tell them whether they could “take the money and run.”

Even leaving has become part of the administrative scavenger hunt. The couple originally intended to live in London for only a few years and now wants to move, but they say they don’t know who should receive their notice.

The Mary Sue was unable to verify the Redditor’s account, and the management company’s side is not available.

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