Tennessee Mom Opens Her Baby’s Delayed $4,000 Prescription. Then She Sees the Problem Immediately: ‘This Is My Biggest Fear’
Families who rely on specialty medications expect more than just a delivery. When a prescription must stay refrigerated and costs thousands of dollars, every extra day in transit can turn a routine shipment into a stressful wait.
That is why one Tennessee mother’s TikTok has drawn attention online. TikTok creator @ban_annaa says her baby’s prescription arrived four days later than expected, turning what should have been a routine delivery into a stressful experience before she even opened the package.
The creator described the incident as “This is my biggest fear with doing mail order pharmacy,” reflecting the anxiety she says comes with relying on shipped medications that require careful temperature control. Her video later prompted others to share similar experiences and advice for handling delayed specialty prescriptions.
She says one look inside the package confirmed her fears
In the video, the creator shows a shipment containing Dupixent, a prescription biologic medication that is typically stored under refrigeration before use. She says the $4,000 prescription arrived four days late and was not kept refrigerated during transit.
She also says, “And the cherry on top? It’s our last refill before PA & insurance approval all over again IYKYK.” The comment refers to the prior authorization process that insurers often require before approving specialty medications.
The creator does not explain what happened during transit or identify the shipping company in the video. Instead, she focuses on her concern that the medication may no longer be suitable after arriving late.
The post prompted other patients, caregivers, and healthcare workers to share advice and similar experiences with temperature-sensitive prescriptions. One commenter wrote, “reach out to whoever delivered. should’ve been there in 2 days smh.”
Another added, “By law, they have to send you a new batch. If they don’t, file a complaint with your state’s pharmacy board. That is on the pharmacy and shipper!”
One healthcare worker suggested contacting the prescribing doctor’s office instead. “Reach out to his Drs office, they will have to submit a request to the manufacturer for an additional dose at no cost due to error. As a medical professional in a Dr office for many years, this happens more often than you’d like to imagine sadly.”
Another commenter who identified themselves as a pharmacy technician wrote, “As a pharm tech, I’m hurting for you.” Several viewers who said they use Dupixent noted that the medication can remain unrefrigerated for a limited period under certain conditions. Others advised contacting the pharmacy or prescribing physician before using the medication if there were concerns about how it had been stored during shipping.
Some also shared similar experiences involving specialty medications. “FedEx did something similar to us with my husband’s $10,000 heart medication,” one commenter wrote. “Luckily, his specialty pharmacy sent us a new one no cost, but we had to change where it was delivered to ensure we got it on time and still refrigerated.”
Others suggested asking a doctor’s office for sample doses while waiting for a replacement. Some also recommended requesting a damaged-package override through the specialty pharmacy.
The case also adds to other pharmacy-related incidents. One woman previously alleged that a pharmacist refused to fill her miscarriage prescription because the medication could also be used for abortions. In another case, a California CVS shopper questioned the store’s anti-theft policies after noticing women’s shampoo was locked behind security cases while similar men’s products were not.
While the creator did not share an update on whether the prescription was replaced, the video resonated with many viewers. It highlighted the challenges families can face when expensive, temperature-sensitive medications are delayed in transit.
(Featured Image: Screenshot via @ban_annaa/TikTok)
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