Mississippi woman gets notice from Ring doorbell and spots a huge Wingstop order. Then the DoorDash driver bangs on her door
What should you do if you get a food delivery order that isn’t yours?
While conventional wisdom would say that you should just give it back to the driver, is that really the best idea? One woman has the internet asking that same question after receiving a DoorDash delivery that she didn’t order.
In a video with over 67,000 views, TikTok user Stephanie Alford (@sugarhicakes) advises viewers not to order from Uber Eats, DoorDash, “or any of these delivery people.”
The reason for this advice, she says, is a recent incident. According to Alford, she was sitting at home when she got a Ring doorbell notification. After going outside, she noticed a massive Wingstop order on her front porch that she says she didn’t order.
Assuming it was an order for her pregnant daughter, Alford made a joke about it—only to be told by her daughter that she, too, did not order food delivery.
“I take it to the counter, and I’m like, about to open the bag,” Alford says. “[I’m] looking at the name, and I’m like, ‘This is somebody’s name that was not at our house.’”
“Next thing I know, somebody’s knocking on the door,” she continues.
The Driver Returns
When Alford went to the door, she was greeted by a DoorDash driver.
“He’s like, ‘I gave you the wrong bag. This one’s yours,’” Alford recalls.
Alford cut the driver off, informing him that no one in the house had ordered DoorDash. Upon hearing this, the driver asked for the initial Wingstop order back.
“I’m thinking, ‘I’ve had this a good few minutes, and I could have done anything to this food,’” Alford shares.
Eventually, Alford gave the man the food back, even though she believes that one is not supposed to do so in this situation.
Still, the fact that she could have done something to the food—and the food could have then made its way to a customer—made her suggest that viewers avoid the service entirely.
“There is no telling what happens to y’all’s food before it arrives at your door,” she summarizes. “Just get up and go get it yourself.”
What Is A DoorDash Driver Supposed To Do In This Situation?
While Alford believes that Dashers are not supposed to retrieve the food after delivering to the wrong address, there does not appear to be official advice from DoorDash about what a Dasher is supposed to do in this situation.
In general, DoorDash recommends reaching out to support if there are issues with a delivery. However, Dashers report that, regardless of whether they tell support about the issue, there can be consequences for dropping off the order at the wrong address.
According to several discussions on Reddit, leaving an order at the wrong address constitutes what’s called a Contract Violation. While having several of these on your account is a problem, the occasional CV is not thought of as a big deal. Additionally, one can dispute the CV if they believe it was incorrect.
While there are stories of drivers returning to remedy a delivery issue, it’s unclear if that’s the recommended DoorDash practice. In general, if one is a Dasher who has delivered to the wrong house, it’s best to contact support and go from there.
Commenters Aren’t Happy
In the comments section, users expressed their distrust in food delivery apps, given experiences like Alford’s.
“I would never ask for the food back and I do DoorDash and Uber Eats!” exclaimed a user. “I would just call support.”
“This is why I have never ever door dashed or Ubered food. I just can’t. I don’t trust delivery people with my food,” stated another.
“Nope. I won’t use door dash or Uber eats,” declared a third. “Would rather pickup myself.”
@sugarhicakes Reason number 978 why I don’t like food delivery. Even pizza. I could’ve done anything to this #food ♬ original sound – Sugar Hi Cakes
The Mary Sue reached out to Alford and DoorDash via email.
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