‘How is that legal?’: Colorado couple shows up to woman’s house looking for ‘misdelivered’ Amazon package. Then she finds out UPS gave out her address
A Colorado woman is feeling a lot less safe in her home. This is thanks to what she says was a colossal mistake by a UPS employee.
Lily (@midnightemails) claims that UPS gave strangers her home address—and that they showed up at night when she was home alone to recover an allegedly misdelivered package.
“I was letting the dog out and two people approached me in the dark,” Lily recalls in a TikTok about the experience posted on Nov. 14. “…They’re saying that their package got delivered here and asking me if I’d seen their package.”
Packages get misdelivered all the time. Usually, they end up at home with a similar address, often in your neighborhood. But these people weren’t Lily’s neighbors, she says.
So how did the couple track down this supposedly misdelivered Amazon package?
Lily says UPS printed out all their information and just handed it over to the couple. The woman presented her with a piece of paper confirming this, according to Lily.
“It has a tracking number for a package,” Lily says. “But it also has our full address, our full address. My boyfriend’s full name, flip to the next page, is a Google Earth picture of our house circled. Circled.”
“It literally says UPS at the bottom. It was printed at UPS. So UPS gave these two people our exact location. And all of our information. And they came to my house when no one else was here except for me,” she continues.
Now she wants to know why UPS gave anyone her address.
What happens when UPS misdelivers a package?
The situation was already creepy enough. It became even more so when Lily and her boyfriend, Tyler, tracked the package, and it was actually a pair of gloves he had ordered for his new job at a ski resort.
“I’m very upset and I feel like UPS needs to apologize and there needs to be some kind of resolution. I had to call the police. I had to make a police report. Because these people now know where I live and they’re trying to take a package that was ours,” she says.
People who commented on Lily’s post agree that UPS should not have given anyone her address.
“Why is UPS giving info for Amazon packages??? Something seems off,” Jessie wondered.
Lily replied that she’d contacted UPS and they claimed they’d “never” give out anyone’s address. Yet she says they also confirmed that the piece of paper the couple brought with them was printed at a UPS.
UPS policies don’t clearly state whether it gives customers’ addresses if a package is misdelivered.
“We do not sell or otherwise share personal information about you, except as described in this Privacy Notice,” UPS states on its website. “To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients.”
UPS did not respond to an emailed inquiry sent Friday morning.
@midnightemails UPDATE: my local office said they would never give out information like this and that i need to contact corporate. pls tag UPS bc this is NOT okay. they risked my safety in my own home. we will be getting cameras after this. @UPS #ups #scary #safetyfirst #upshorrorstories #help ♬ original sound – lils?ྀིྀི | CO life ?
The matter reaches an unsatisfying conclusion
Via Instagram direct message, Lily told the Mary Sue that she eventually heard from the head of security in the Denver, Colorado office.
“He was very nice on the phone, but he basically told me that he couldn’t disclose any information about the situation,” she said. “They told me that they located the source of the problem and that it was being dealt with, but that was all that they could tell me, even though they literally gave out every single piece of my personal information.”
She added that he said he believes the couple who came to her house “were also being scammed.”
“Basically he was saying they truly believed it was theirs,” Lily added subsequently. “Well that makes no sense to me!”
The situation clearly left a lasting impression. It’s also inspired Lily to take some extra precautions.
“I personally think it was handled poorly and quite frankly scared the [expletive] out of me,” she told the Mary Sue. “We have since put up cameras.”
Need a Gift?
Three picks from the shopping experts at Gee Thanks!
- Merit’s Five Minute Morning is a joy in those early hours.
- This is the Porsche of coffee machines — and it’s perfect for cold brew lovers.
- Who doesn’t love fancy PJs — especially with prints like these?
Update Dec. 8, 2025:
Via email, a UPS spokesperson told the Mary Sue, “The security of our customers’ private information is extremely important to us. While we do not comment on specific personnel matters, we can confirm that internal action has been taken in accordance with our policies and we’ve apologized to the customer.”
Have a tip we should know? [email protected]
