‘Costco would never’: Denver woman buys herself a tennis bracelet from Sam’s Club. Then the store managers ‘test it’ when she goes to return it
One TikToker has some “piping hot tea” about a product at Sam’s Club. The diamond tennis bracelets available online might just be fake, according to her testimony.
“ I ordered a diamond tennis bracelet from Sam’s Club… It turned out to be fake, and they wouldn’t take it back,” said Taylor Saxelby, a Barcelona-based content creator currently staying in Denver. She placed an order for what she believed was an authentic diamond tennis bracelet to celebrate a milestone in her life. Then, when the bracelet didn’t fit, she got it tested and realized it was fake.
Since posting her video on Dec. 10, Saxelby has gotten 36,000 views. Many commenters reflected on their own tennis bracelet purchases, with some wondering whether the products they bought at Sam’s Club were authentic.
Was the bracelet from Sam’s Club fake?
Saxelby first noticed an issue with the bracelet’s sizing, not the jewels inside it. She quickly realized that the tennis bracelet didn’t fit her correctly.
“It’s not exactly what I thought it was gonna look like on my wrist [with] the size and everything,” she told her viewers. “It actually ended up being way too big. I didn’t even look at the measurement [as well].”
That prompted her to try to return the product in-store. When she went in, several managers tested the diamonds in the bracelet to process the return. They ultimately realized that the bracelet was fake.
“So I [brought] it back in-store yesterday, and they have to wait for all of these managers to test the diamonds… She ends up testing all the diamonds and she’s like, ‘this is a fake bracelet,’” Saxelby said.
Sam’s Club employees implied that she may have “replaced” the diamonds in the bracelet and returned it, something that irked Saxelby.
“Then [the manager asked] where the tag is, all this stuff… It came completely like this,” she told her viewers while showing the product’s packaging. “She was so accusatory like I am giving back a fake bracelet.”
Sam’s Club managers try to claim that she has to return the item online
The situation escalated from there, with multiple Sam’s Club managers claiming that Saxelby would have to make the return online.
Saxelby checked to make sure that she could return the item in store, however. She refuted their claims that they could not take the item because it came from a “third-party seller.”
Saxelby added, “ Three managers came over and they’re kind of like… ‘too bad, so sad. You have to mail it back. This isn’t our problem. This is a third party seller.’”
She told them they had to process the return and eventually enlisted the help of her mother, who was waiting in the car, to get store employees to listen to her.
Saxelby’s mother called customer service, which finally agreed to take the product back. Saxelby said she is thankful the bracelet didn’t fit her correctly, as she may have otherwise kept a fake diamond bracelet instead of purchasing a real one.
Saxelby also said she is looking for local family jewelers to shop from in the future.
@taylorsaxelby I got sold a fake tennis bracelet?. @Sam’s Club. Would LOVE jeweler recommendations in Denver!!! #jewelry #denver #colorado #jewelrytiktok #samsclub ♬ original sound – taylorsaxelby
Customers recommend filing an FTC complaint and going to Costco
One person recommended that Saxelby file an FTC complaint, saying, “You should 100% file an FTC complaint, along with your state attorney[‘s] office and your local consumer protection office. It may be either a city or county office, but report to all three if you can. [Do not] send it back yet. Let them all investigate first. Keep all your receipts and documents from them saying it’s real diamonds. Even the gold needs to be checked now.”
Another added, “The little diamond testers are not super accurate. IMO, I would take it somewhere else to verify that it’s actually fake!”
Despite this helpful advice, Saxelby had already returned the bracelet to Sam’s Club. However, other commenters offered future insights for her.
“Tip for the future: record yourself opening up all ordered packages. I used to do this only on expensive items I ordered, but now I do it for everything because of how unhelpful stores are when something goes wrong with your order,” one viewer said.
Finally, a few people shared jewelry recommendations for Saxelby, with many suggesting that quality diamonds come from Costco. “Costco would never do this, let alone sell fakes,” wrote one viewer. “Time to switch over girly.” Saxelby replied, saying she was on her way to shop at the competing store.
The Mary Sue has reached out to Sam’s Club and Saxelby for comment.
Have a tip we should know? [email protected]
