Alabama man says Domino’s refused to hand over his 65 dollar order the moment he tried to pay and now people are like wait what
So, $100 bills can’t get you food anymore.
We’ve all been there: you’re hungry, you’ve got a group of friends waiting, and you’ve finally secured the goods. Three pizzas, wings, and that sweet, sweet extra side of ranch for the go. But for one Alabama man, the simple act of paying for his Domino’s order turned into a viral standoff.
Jeremy Harbin (@harbins_outdoors) recently took to TikTok to voice his “disappointment” after a trip to Domino’s for a college football watch party resulted in him being almost denied his food. The culprit? A $100 bill. The viral video now has the internet debating whether customer service is officially on life support.
‘The first time in my life I’ve been denied food for using cash’
“This is American currency. Produced by the Federal Reserve. It’s $100,” Jeremy says in the video, holding up the bill like a relic from a lost civilization. After placing a phone order for $65 worth of food, he arrived at the pickup window only to be told by a young employee, “Excuse me, sir. We don’t take large bills.”
Now, let’s look at the math. A $65 order means the store would only need to cough up $35 in change. We’re not talking about breaking a Benjy for a single dipping sauce here. But because Jeremy had forgotten his wallet and only had the cash on him, he was stuck in a “policy-driven” stalemate.
The policy seems nonsensical, but the staff behavior set Harbin off for real
The real “burn” in this story isn’t just the refusal of cash; it’s the total lack of effort to find a solution. Harbin even offered to let the store keep the change as a credit for his next order. Or, he suggested he could come back later for his $35. After all, there will be more matches and hunger for Domino’s always comes back. But the staff’s answer? A hard “no.”
“Moral of story: Customer service sucks nowadays,” Jeremy concluded. And honestly, it’s hard to disagree. A business just implied they’d rather let $65 worth of food go to waste than figure out how to handle a common bill. So, it isn’t a long stretch to say the corporate gears have officially ground to a halt.
A manager later explained that corporate inspectors were on-site and they weren’t keeping cash on hand. But since when did “corporate policy” become a valid excuse for being completely unhelpful?
‘Customer service isn’t dying… it’s already dead’
The comments section was a battlefield. Some people defended the store’s safety policies regarding large bills. But they were likely corporate middle managers having some spare time. “Has nothing to do with change. It’s safety of the employees. I run three restaurants and I don’t take hundred dollar bills in one of them. Domino’s is absolutely correct, you are 100% wrong,” one wrote.
Still, the vast majority of users were fed up with the “automation” of human interaction. “Customer service isn’t dying. It’s already dead,” one user lamented. Another pointed out the absurdity of the situation: “It’s a $65 order! That’s not a large bill situation. That’s a ‘we don’t want to do our jobs’ situation.” Even if a store has a sign saying they don’t take bills over $20, there’s a level of “terminally online” rigidity happening here that ignores the reality of being a “neighborhood” pizza joint.
Domino’s convenience policy is failing the consumer
Technically, businesses aren’t legally required to accept cash. It’s a myth that “legal tender” means “must accept at the register.” However, that doesn’t make it any less of a reveal regarding how little companies care about the actual customer.
When we move toward a world where “American currency” is treated like a foreign object, we’re losing more than just a way to pay. We’re losing the last shred of common sense in retail. For the takeaway, keep a stack of fives in your glove box, or just find a pizza place that still remembers how to make change.
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