‘I Don’t Feel Safe’: Subway Customer Accuses Employee of ‘Contaminating’ His Sandwich Over Toasting Fee
"I don't feel safe."
A TikTok video shows a customer confronting a Subway employee after being told there would be a charge for toasting his bread. According to Daily Dot, the customer, who posts as daydaytvuncut1, said he had never been charged for toasting during his years as a Subway customer and demanded a refund.
“Never in the history of me going to Subway have they ever charged a toast. Toast is free,” the customer said. He disputed the employee’s explanation, telling him, “No, no, no. They don’t do that, bro. You making up stuff, bro.”
The employee said toasting came with a charge and that he had asked the customer whether he wanted his sandwich toasted before starting the order. The customer repeated, “I told you yes. I told you yes. I told you yes. I told you yes. I told you yes.”
The customer also objected to how his sandwich was assembled, telling the employee that cheese and bacon should go on before toasting, not after. He accused the worker of intentionally preparing it wrong. He then told the employee, “You’re trying to contaminate my sandwich by putting it in there. That’s crazy, bro.”
He Threatened To Take The Dispute Online
He said he’d been a longtime Subway customer and had never run into this at another location, then asked for a refund and said he didn’t want to eat at the restaurant. “Can you give me my refund? I don’t want to eat here. I don’t feel safe. I don’t feel safe. That was crazy,” he said. He told the employee he planned to post the video, saying, “Now you on TikTok. Now I’m about to go viral over here because you trying to charge me for toasting and you **** up my order.”
The video ends with him looking at his payment method, appearing uncertain whether the charge had already gone through. The outlet said it could not independently verify the restaurant’s location, the identities of those involved, or whether the toasting charge was applied correctly under that franchise’s pricing. Neither the employee nor Subway corporate has publicly responded to the video, and there’s no indication either was contacted for comment.
Several real legal questions sit underneath this dispute. Subway is a franchise system, and individual franchise owners set their own menu prices, including charges for extras like toasting, subject only to the Federal Trade Commission’s franchise disclosure rules governing the franchisor-franchisee relationship, not what a customer pays at the register. That means a toasting fee at one location being different, or nonexistent, at another isn’t automatically evidence that either store did something wrong.
There’s also no general legal right to a refund simply because a customer disagrees with how an order was priced or assembled. Once an item is ordered and prepared according to the price quoted, a contract has effectively been formed, and a refund typically becomes a matter of store discretion or a chargeback dispute with a card issuer, not something the law automatically requires.
What can matter legally is whether the price was disclosed before the order was placed, since failing to disclose a mandatory charge upfront can raise state deceptive-pricing concerns separate from the underlying pricing decision itself.
The accusation of “contaminating” the sandwich carries its own legal weight, aimed at the employee rather than the store. Falsely accusing someone of deliberately contaminating food can qualify as defamation per se, a category of false statements, like accusing someone of a crime or professional misconduct, serious enough that a plaintiff doesn’t have to prove specific financial harm to bring a claim.
Whether that applies here would come down to whether the accusation was actually false, since truth is a complete defense to a defamation claim, and whether posting the video to a wider audience counts as publication to a third party, which it almost certainly would.
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