Dallas Woman Sold Designer Shoes on Poshmark. Her Buyer Wore the Shoes Then Demanded a Refund: ‘You’re Already Starting off on the Wrong Foot’

Scams on online platforms are a dime a dozen. Retailers like Poshmark are expected to provide robust customer support for both consumers and sellers. But Kelsey (@thesoloedit) from Dallas, Texas, completely felt alone when her buyer, Calli, tried cheating her on a full refund.

Kelsey told TikTok that she sold her designer shoes on Poshmark. Although she no longer had the box and other inclusions, the shoes were brand new. It was obvious that they’d never been worn, because the soles of the shoes were smooth. Calli, the buyer, took interest in the shoes and asked Kelsey to have them shipped immediately because she will be using them for graduation photos on Friday.

As a responsible seller, Kelsey shipped the item out immediately. It seemed like a closed deal, until Calli filed a case on Poshmark against Kelsey. She claimed that Kelsey’s shoes were fake and that the rhinestones had fallen out. Kelsey disputed the claim because she had evidence that the rhinestones were intact upon shipping.

Poshmark is expected to be fair to both the buyer and seller. As the retail platform, there is a great expectation for Poshmark to come through with a fair investigation. Instead, Poshmark quickly approved of the refund in Calli’s favor. The platform assumed that Kelsey shipped the item in poor condition and failed to disclose the damage on the shoes. Essentially, Calli flipped the script by accusing Kelsey of being the scammer—and the platform immediately took her side.

The shoes were returned to Kelsey in horrible shape. Not only were the rhinestones missing, but the soles were also scratched and blackened. Kelsey shipped the shoes out as if they’d never been worn. They came back to her looking like they’d been used for running.

Kelsey coming in hot with receipts

Kelsey escalated the situation to Poshmark once more. She disputed the case by informing Poshmark that Calli wore the shoes. Calli didn’t deny it, but severely understated it by saying she only tried the shoes on. Poshmark seemingly came through, but their solution was lackluster—if not outright unfair. The online retailer offered to give Kelsey $50, which barely covers a quarter of the cost of Kelsey’s shoes.

Calli seems to have caused deliberate damage to the item, and Kelsey would now struggle to resell the shoes given their current state. But Poshmark insisted, saying that they couldn’t verify the initial condition of the shoes. Again, Poshmark could have easily checked Kelsey’s listing photos. Poshmark’s insistence goes to show that they did not thoroughly conduct a proper investigation.

But since Poshmark couldn’t give Kelsey the resolution she wants, she decided to investigate Calli herself. Upon checking Calli’s Instagram, she was wearing Kelsey’s shoes in all of her graduation photos. It was embarrassing for Calli, to say the least. From the photos, Kelsey deduced that Calli is from Robert Morris University and played for the school’s hockey team. She also thought that Calli probably bought her red shoes because they match the school colors.

“You’re supposed to be graduating, and you’re already starting on the wrong foot,” Kelsey said of Calli in her clip. It’s an odd situation, but it’s likely that Calli didn’t intend to keep the shoes after graduation. To save up, she probably wrecked the shoes so she could get her money back—which is scammy behavior, all else considered. She should be banned from the platform for her little stunt. But even if she isn’t, it seems that social media has already caught up with her.

Poshmark tries to make amends

The commenters decided to tag Calli on TikTok to address the issue. It’s chaotic, and the pressure made Calli turn her accounts private. One commenter even teased that Calli should be concerned about any background checks her first employer makes on her. With how viral the video has become, it wouldn’t be difficult for Calli’s first employer to see her dishonesty online.

Nevertheless, other TikTok users sympathized with Kelsey and shared advice. Most of them say that online sellers should record their packing process for an added layer of protection. That way, it would be difficult for scammers to claim that there is undisclosed damage on the item.

But Poshmark’s official TikTok account commented on Kelsey. They said, “Hey, so this isn’t okay and we absolutely understand why you were frustrated. We’re really glad you brought this to our attention. Our team has already stepped in to make things right. Please check your DMs!”

It looks like the problem has gotten too viral to ignore. But it shouldn’t have to take Kelsey to stalk and create a viral video just for Poshmark to address the issue.

(featured image: thesoloedit)

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