San Diego woman books hotel for the weekend, then cries when kids ruin her experience. Now people say she’s the problem: ‘It’s giving Disney adult’

A woman upset after a hot tub disturbance at a resort faced intense backlash after posting a video about it on TikTok.

In the video, which went viral with over 3.7 million views, TikTok creator Jessica Jean (@jessicajeankava) spoke to the camera with tears in her eyes about the situation she found herself in.

What Happened at the Resort’s Hot Tub?

Jessica says she was out of town for the night because her boyfriend wanted to go to a concert. Since she didn’t plan on attending the show, she says she asked him to book a more expensive hotel than they normally would.

“I picked a hotel with a rooftop pool and Jacuzzi,” she explains. “And I’m just gonna stay in on Friday night and be at the pool and the Jacuzzi.”

At first, she says, the experience was exactly what she wanted. There were families with kids playing nearby, but Jessica says that didn’t bother her.

“I’m in a pool. I’m in a public pool,” she says, adding that she even reassured nearby parents that their kids were fine to splash and play.

Then she moved to the hot tub, where only a few adults were sitting quietly.

“I was drinking my drink and being on my phone,” she says.

But after a while, she says the door opened, and a large group of children came into the pool area.

“There’s like 40 kids out there,” she says. “Now, I’m not gonna show them, because that’s insane behavior. They’re just children.”

Jessica says she tried to stay calm at first. After all, she says, she can handle noise.

“I hang out in sports bars,” she says. “I can handle some kids screaming in the pool.”

The problem, according to her, started when the children began getting into the hot tub.

“A kid got in the hot tub, and then two more got in, and then two more got in,” she says.

She says other adults left the area, but she decided to stay because the pool and hot tub were the reason she booked the hotel.

“I booked this hotel for this,” she says. “I asked my boyfriend to spend the extra money on me getting this.”

Eventually, she says the children were diving under the water, splashing, and bumping into her.

The other women in the hot tub seemed unbothered, which only made Jessica question whether she was overreacting.

“They were talking earlier about how they’re teachers,” she says. “And so I’m like, OK, like, I’m the problem, I guess.”

Jessica says she kept looking at the adults sitting nearby, hoping they would intervene.

“I’m not gonna talk to these strangers’ kids,” she says. “They’re not mine.”

Eventually, she got up and left. Once she returned to her room, she says she started crying.

“I can hear them screaming right outside,” she says.

Jessica then called the front desk, but she says she tried to make it clear that she wasn’t blaming the kids.

“They’re not doing anything wrong,” she recalls telling the hotel. “Like, they’re just kids.”

According to Jessica, the hotel offered to move or upgrade her room. But that didn’t solve the issue for her.

“I don’t care about the noise,” she says. “I care that I can no longer use this amenity, and we only paid for this hotel for this amenity.”

She says she wasn’t asking for a refund and didn’t want housekeeping to have to clean another room. Instead, she says she would have appreciated a smaller gesture.

“There’s three bars in this hotel. Offer me a free drink,” she says. “They have room service. Offer me a dessert.”

Jessica admits the issue may sound small, but says it still ruined the night she had planned.

“What do I do? Just get over it?” she says. “Just get dressed and go to dinner and spend money, when my plan was to just sit there and not spend money and be relaxed and feel OK.”

Commenters Were Relentless

In the comments section, viewers overwhelmingly thought Jessica was in the wrong.

“I would delete this immediately,” one user wrote.

“So you went to a public place and the public is there???” another asked.

Others focused on Jessica asking what she was supposed to do next.

“‘What do I do? Just get over it?’ ….Yes,’ a third replied.

“At no point did I understand where this story was going,” another wrote.

Why Was the Backlash So Intense?

Immediately after Jessica’s video went viral, commenters started speculating that she was staying at Great Wolf Lodge, and ran with it.

Part of the reason for the vitriol is likely the way Great Wolf Lodge advertises itself. It’s essentially a chain of water park resorts, with pictures and videos of kids in almost every piece of visual marketing material it posts. Most guests there are families with small children, and that’s likely who the company markets to most.

However, the TikToker clarified she wasn’t staying at the Great Wolf Lodge. “GREAT WOLF LODGE IS FOR CHILDREN,” one commenter wrote.

“I DIDN’T GO TO [expletive] GREAT WOLF LODGE,” Jessica responded.

In a follow-up post, Jessica stated that she knows she may have overreacted. She also reported that two hours later, she went back to the hot tub and was able to enjoy it without any disturbances around.

Additionally, she says she doesn’t mind the “regular mean” comments. What bothered her, she says, were the commenters who flooded her platform, telling her to get therapy, saying her boyfriend should break up with her, and leaving other harmful remarks.

The TikTok comments section is known to pile on when viewers disagree with someone, and that reaction can get even more intense once popular TikTok commentators start posting about the video.

@jessicajeankava

I have been putting real effort into be so positive about everything but I am truly so disappointed by this situation. I spent weeks being excited about this (and maybe the kids did too but like AT LEAST GIVE ME THE HOT TUB SPACE)

♬ original sound – Jessica Jean

The TikToker Shared More Information

In an email to The Mary Sue, Jessica said the Great Wolf Lodge part appears to have started from another creator discussing her video, not from her.

“I would have to assume that the Great Wolf Lodge rumor began with another creator talking about me,” she wrote. “There isn’t even one located in the city I said I was in.”

Jessica added that she is avoiding videos and posts about herself outside of her own page for now. “I don’t know how I’ll go about this in the future but as of now, I am not watching or looking at anything about me outside of my profile,” she said.

As for why her video received such intense backlash, Jessica said she knew the topic of children could be sensitive, but didn’t expect the reaction to be this severe.

“I knew children were a sensitive topic but I didn’t realize how big of a nerve there was to strike,” she wrote.

Jessica also clarified that the phone call with the hotel was short and did not escalate further.

“The phone call with the hotel was about 90 seconds and ended with me saying no thank you to the room move,” she said. “It never came back up.”

She added that the children left the pool area shortly afterward, and that she never confronted them or the adults they were with.

“I posted a video 9 minutes later saying the children left pretty quickly,” she wrote. “I never spoke to any of them or the adults they were with.”

Jessica acknowledged that crying in the video may have seemed unusual, but said the response she received was also strange.

“Was crying on the internet weird? Yes,” she wrote. “Weird behavior on their part as well for how they’re talking to and about me.”

She also said some of the harshest comments seemed to come from people who had not watched the original video closely.

“The talk about my husband when I clearly stated boyfriend and have never called him anything else publicly,” she wrote. “They talk about Great Wolf Lodge, even though I’ve never been there. They say I yelled at kids, but I left the pool area right away and never even spoke to them.”

Jessica said the most frustrating part is how quickly incorrect details spread.

“It’s crazy to me that someone out there is making up stories about me and my video, and then crazier that people run with that,” she wrote.

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