‘You NEED to post a review on Google’: Woman contacts catering company for wedding. Then they accidentally send her email she wasn’t supposed to see
A woman contacted a catering company to get a quote for her wedding. Then they accidentally cc’ed her on an internal email that exposed they’d be overcharging her.
TikToker Carrot (@sundancekid512) noticed the email while going through her inbox. She thought it was a strange response to her initial request for a quote. Then, she realized she wasn’t supposed to see it.
“ I reached out for a caterer’s availability and then was accidentally copied on this response,” she said. In the email, a company representative stated they were “leaning towards not” servicing her wedding because they had six other (potential) weddings that weekend. They added that they would price the service “really high” to hopefully draw her away from seeking their services.
After sitting and thinking about the email for a bit, she eventually decided to post about the exchange on TikTok, as she had no idea how to respond to the company after they accidentally clued her in to a potential upsell. That post has since garnered over 455,000, with hundreds of commenters adding that while the email wasn’t personal, it definitely was unprofessional.
What does the response mean?
Many commenters claimed that the catering company meant no ill will by accidentally sending Carrot the email. Instead, it was a simple misclick that would have happened anyway because they might just be overbooked.
“This email shows they have [six] weddings that weekend and need to make it worth their while to add you (and extra labor) into the mix,” one commenter said. “This is so common, they didn’t say anything nasty – they just made a silly mistake by sending it.”
Another commenter added on one of Carrot’s update videos that “if the person seemed difficult or the date/time meant we would be spread [too] thin,” they would charge more to deter the customer from actually seeking out catering. “And if they did book us it made it worth the extra hassle,” they said.
Ultimately, it seems that the catering company doesn’t have the space or time to accommodate Carrot’s request—a plated dinner— during her timeslot.
“This is very common for service based industries, they are booked up but want to work with you. But if you book they need to probably hire more people, overtime for prep etc which will cost them more too. Definitely shouldn’t have sent that to you [though],” another commenter added.
Did she let it go and book with the catering company?
Ultimately, Carrot tried to let the situation go and give the catering company a chance, albeit a skeptical one. She still argued in an update post that, despite supply and demand, the situation rubbed her the wrong way and felt shady. As a client, she felt owed a level of transparency that she realized the company wouldn’t normally give her.
Eventually, other red flags pushed her away from them entirely. She did end up receiving the quote from the company, which was around 15-percent higher than other quotes she received with different businesses. Then, she realized the quote she received was for a buffet-style dinner, not a plated dinner. So, the costs would most likely increase and inflate even higher if she requested a new quote for a plated dinner.
The mistake felt like a sign. She decided to let them know she wasn’t going to seek their catering company, but she did so in a tongue-in-cheek way. She proceeded to leave a copy of their original email and asked if she’d get a better rate than one of the clients also seeking catering for that weekend. Then, she mentioned that they probably had a busy weekend anyway and that it was better for her to opt out of the company.
“They definitely need to know that that was a bad mistake,” she said.
How did the catering company respond?
After all of that, Carrot may not have expected a response. But, she did end up getting one that was unapologetic and a tad bit surprising.
“They sent a long winded explanation for why the pricing was inflated… Then they offered to do it for a non-inflated price,” she said. “I’m obviously moving in a different direction.”
Carrot found another “fabulous” caterer that she trusts more with her wedding date. Still, commenters pushed her to at least make a Google review outing the original catering company.
“You NEED to post a review on Google,” said one viewer on her last post. “You might not want to be confrontational but their attention to detail might be the next bride’s worst nightmare. Plus that is just so rude if they didn’t even apologize!”
Despite that point, it seems that she dodged a major bullet by not working with the company.
@sundancekid512 #greenscreen #weddingplanning #2026bride ♬ original sound – Carrot
The Mary Sue reached out to Carrot via TikTok direct message for more information. We’ll let you know if she responds.
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