North Carolina woman buys ‘one of a kind’ Coach bag that’s ‘the last one in the world.’ Then worker gives it to the wrong customer: ‘I would’ve cried’
It’s all fun and retail therapy until the “last one in the world” gets handed to a complete stranger. One North Carolina shopper was living her best luxury moment after snagging a supposedly one-of-a-kind Coach bag. Except, she didn’t actually snag it because an employee accidentally passed her prized purchase straight into someone else’s hands.
What followed was an awkward, laugh-through-the-pain scramble from the employee and a video filled with laughter. Though the creator kept it lighthearted, some viewers are questioning the professionalism.
What Happened to Her Coach Bag?
Everyone knows Coach bags cost a pretty penny. Especially if it’s a rare design. Having said this, Donielle (@travelgurl18) was definitely ecstatic to receive her bag, especially after being told it was “one-of-a-kind.”
Her clip is only a couple of minutes filled with laughter and explanation, but 3.9 million viewers and 2,000 comments later, people have opinions. The story kicks off right off the bat, with Donielle saying she came to the Coach store, bought a bag, and that the employee gave it away.
As she refers to the employee as “this young lady,” she pans the camera to show her standing at the back. The employee looks at the camera, grins, and turns away. Donielle says, “So, what is this?”
Donielle then says that she had bought “this one-of-a-kind” bag that was “last in the world.” She again makes the camera find the employee, and says, “Go ahead. Tell them.” The employee looks at the camera for a second, takes a breath as if about to talk, then ducks and runs from the camera. Donielle laughs and follows her, repeating that she gave away her bag to a different client. The employee then says while smiling, “I’m sorry, y’all.”
What Does the Employee Do?
Donielle continues her retelling of the story and says, luckily, the lady who got her bag is still in the mall and will return to the store. She says this thankfully, because if that weren’t the case, she would be having a “breakdown and be crying.”
As she says this, another employee chimes in and says that the bag is sold out everywhere. A third employee joins the conversation, and he says, “We weren’t gonna let you get out here without your bag, baby. That’s one thing. We were gonna take care of our girl.” He continues by calling her fabulous and saying he loves the attitude. Donielle agrees and then reiterates that the bag was still given away. The employee grins and gives her a bashful hug.
Does She Get Her Bag?
The video then cuts and shows two women walking into the store and one of them is holding a black Coach store bag. Donielle says, “Look at my bag. There it is. It’s back.”
It gets handed to the employee and the male employee then hands the other woman another box. He says it is the “black and gold.” He says he wrapped it for her and she says, “Are we sure?”
The women then ask Donielle which purse she bought. She says it’s a tabby. The other woman says at first, she was confused to see Coach calling her phone. The other employees start laughing and Donielle says, “I was literally about to cry.”
The video cuts again and Donielle is videoing the unwrapping of the bag while she is still in the store. She gushes over the design. The last clip is her and the other woman looking at the camera and Donielle says she’s glad she didn’t like her bag. The other woman says, “I’m glad you got to get yours back.”
@travelgurl18 @Coach haul almost gone wrong! Walking by the coach store in @southparkmall and stopped to look… of course I got sucked in to by a purse ??! my wonderful sales associate Jerri had someone pack it in a gift bag and another wonderful sales associate made a mistake and gave it to another customer!! ?? I can laugh now but the panic that went through their faces was evident that this could have went real wrong! I’m so glad the beautiful birthday Lady from Charleston hadn’t left the mall and came back to the store!! Crisis diverted!!! #coach #denimtabby #coachgirlie ♬ original sound – Donielle
The Viewers Aren’t Laughing Along
The atmosphere of the video was palpably light-hearted. However, some of the comments are anything but. One viewer says, “I’m sorry but it’s too much laughing going on after spending some coins & having your bag given away.”
“I need her to pay attention to what she’s doing. This is a teachable moment,” says another viewer, most likely referencing how the employee keeps avoiding the camera and giggling.
Another viewer says, “They laughing like ish funny.” Donielle replies, “It was funny.”
“They better be glad that they got you and not me lol,” says one viewer.
In a complete 180, other viewers are praising the customer service. One viewer says, “This is a cute story…no argument….just giggles and Cooperation.” Similarly, another viewer shares, “This is customer service. Made a mistake a pleasant experience. I love this whole thing.”
A third viewer says, “Seems like a family get together? Everyone is so personable and nice. And the bag is TEA!”
Others, of course, comment on the bag design. A viewer with over 800 likes says, “That bag Ugg Lee.” Donielle replies, “I love it still!!”
Another viewer says, “I would’ve brought it back too. Maybe I gotta see it styled.” Donielle responds, “It’s ok… we all have different styles. I love it. Jean and gaudy… just my style.”
The Mary Sue reached out to the creator via email.
Have a tip we should know? [email protected]
