‘NYC man who travels often with points makes video saying you should get Amex over Chase. Then Chase cancels his cards for ‘points abuse’
If you’re a frequent traveler, you may have heard about how you can score good deals on flights by using credit card points.
This is true. By collecting credit card points, you can get great offers for flights on a variety of airlines. This applies not only to economy, but to business and first class travel as well.
That said, points aren’t always permanent. For example, some reward programs expire. In a few cases, credit card companies can actually take away or deny you access to your points.
One credit card point collector says that, while he was able to salvage his points, he discovered that Chase suddenly canceled two of his credit cards. Now, he wants answers.
What Happened To This Man’s Credit Cards?
In a video with over 771,000 views, TikToker Jared (@pointedbyjared) claims that “Chase just canceled my two credit cards without warning, without explanation, and gave me absolutely no recourse.”
According to Jared, this started after he posted a video recommending that viewers get the American Express Gold Card over the Chase Sapphire Reserve. Soon after, he got a notification that his Chase Sapphire Reserve card had been removed from his Apple Wallet.
“I then go into my Chase app, and then I see next to my Chase Sapphire Reserve that my card is closed,” he says. “And then I also go to my Amazon Prime Visa, which I’ve had for several years … That card has been closed as well.”
Concerned, he called Chase. Unfortunately, they could provide few answers.
“I’m on the phone with Chase for over an hour. The only explanation they were able to provide me is that I will receive a letter within seven to ten business days,” he states. “There’s no recourse they can offer me, nothing that they can do, and the only information they can say is that it was because of ‘points abuse.’ I have absolutely no idea what that means.”
“The lack of transparency is absolutely infuriating,” he adds later in the video.
What Happened Here?
In a follow-up video, Jared says he was able to transfer his points out of the program after his card was closed. He also stated that travel booked with the card was unaffected.
In the comments of this video, he claimed that he finally received an explanation as to what happened. According to him, it had something to do with his “FIFA video.”
The possibility of this was brought up to him in his original video. In response, he wrote in a comment, “Chase should use it as opportunity to learn and require proof. Not punish people over 5000 points.”
However, in a later comment, he stated that his perspective has shifted.
“My language was too egregious. I take accountability will post an update tomorrow,” he says of the aforementioned FIFA video.
So, what was this video?
Chase and FIFA
For context, in mid-February, Chase customers were allowed to purchase exclusive tickets to the FIFA World Cup. However, due to a technical glitch, many customers were unable to complete their transaction. Consequently, the bank offered 5,000 courtesy points to those who were affected by the glitch.
When this occurred, Jared posted a video saying that customers could get “5,000 free Chase points just for calling Chase.”
In the caption, he wrote, “You don’t need proof, you don’t need evidence.”
Although he notes in the caption that one should be “legitimately affected,” he makes no such clarification in the video.
While Jared has not updated viewers on the situation, it’s possible that this is what Chase was referring to when they mentioned “points fraud.”
Commenters Have Chase Issues
In the comments section, users shared their complaints about Chase.
“Chase closed my Private Client account without warning as well,” alleged a user. “Had to wait 6 weeks to get the $37k out of checking, and I am STILL waiting 6 months later trying to get the rest of my money back.”
“Chase did the same thing to me and took all my points (130,000 points) and I never received the letter,” claimed another. “It has been over 2 months.”
“chase lowered my credit limit two days ago :( not sure why. i was making my minimums and i was FINALLY able to pay larger portions of my debt. went from a 10k limit to 8.5k,” stated a third.
@pointedbyjared So something pretty wild happened today. Chase shut down my cards without warning. Earlier today I posted a video recommending people get the Amex Gold over the Chase Sapphire Preferred, especially with the recent Hyatt devaluation and rumors that the Sapphire Preferred annual fee could increase. A few hours later I got an alert from Apple Wallet saying my Chase Sapphire Reserve had been removed. So I opened the Chase app — and sure enough, the account was closed. I’ve had the Reserve for less than a year, spent thousands of dollars on it, and never missed a payment. Then I realized it wasn’t just that card. My Amazon Prime Visa was closed too. I called Chase and spent over an hour on the phone, spoke to multiple reps, and the only explanation they gave me was that the shutdown was initiated by the bank due to “reward abuse.” No examples. No transparency. No recourse. Just that I’ll receive a letter in 7–10 business days. For context — Chase points are already becoming harder to justify. Hyatt is devaluing in May. Their annual fees appear to be increasing. And Chase points are already the hardest points to earn compared to Amex, Bilt, or Capital One. So this situation raises some serious questions. If anyone has contacts at Chase that might be able to help me get clarity here, I’d really appreciate it. Because shutting down loyal customers without explanation is not a great look. Follow for more tips to supercharge your points accumulation, elevate your travel, and let’s work smarter — not harder. #chasesapphire #chasesapphirepreferred #chasesapphirereserve #sapphirereserve #creditcard ♬ original sound – PointedbyJared
The Mary Sue reached out to Chase and Jared via email.
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