‘You were dead wrong’: California woman grabs shoe at Chanel. Then a worker tells her another woman has the other one—and it’s the last pair
Shoe shopping is an entertaining form of retail therapy. Once the perfect shoe captures the heart, it’s a race to purchase it right away. The adrenaline is more amplified if it’s the last pair in the store.
So, what happens when two customers have the last pair for the opposite foot? Entertainment depicts this situation as the customers brawling it out while the store transforms into a battlefield. When one woman found out from a recent dilemma at Chanel, it is whoever has the specific pair crowned the rightful owner.
“I was today years old when I learned that the right shoe is more valuable than the left shoe,” California TikTok creator Emma Hughes (@emmmaapproved) says. From there, she dives into how she discovered this.
What Happened At Chanel?
“I was trying on shoes today at Chanel and I saw a shoe just sitting on a bench. It wasn’t attached to a pair or anything,” she recalls. “I put it on and it fit.” When the content creator asked an employee about the other pair, they searched for the other one. As it turned out, she wasn’t the only one vying for it.
“Then, she came over to me and said, ‘It’s the last pair and another girl has the left shoe and you have the right shoe. She also had the box,’” Hughes recounts the employee saying and adds. “‘The manager’s just gonna figure out which one of you gets the shoe.’”
Not too long later, it was time for the moment of truth. “Because I had the right shoe, I got them. The right shoe has more value than the left shoe,” the content creator reveals. “I had no idea this was a thing.”
Viewers Were Not On Board
Hughes’ clip amassed 4.3 million views—and criticism. Many overwhelmingly believed the shoes belonged to the other woman.
“Girl, you were dead wrong for buying those shoes over the person with the box,” one viewer criticized.
“If she already had the box… those were her shoes. This was wrong of you to agree with it,“ a second echoed.
“[That] wasn’t very kind of you. You knew she had the box and [the other] shoe. It’s obvious she was trying them on,” a third remarked.
Meanwhile, others theorized the content creator received preferential treatment.
“It might just be that the manager liked you better as a person and wanted you to have them,” one commenter said.
“You 100% just had better vibes,” another stated.
Hughes’ clip found its way to allegedly the other customer’s FYP. Regardless of how viewers felt, she snagged the same pair at a different location. It was a win-win for both women.
“I was the other girl!! They were able to connect me with another store and I got the shoes confirmed this morning. They will be shipping them out,” she shared in the comments section.
Does A ‘Right Shoe Policy’ Exist?
Typically, companies operate on the ‘first-come, first-served’ policy. This unwritten rule is ingrained into our minds that the first one to arrive receives the item. After all, it’s the ethical thing to do. The same practice applies in retail. However, it can work the other way around: the first to inquire about the product gets dibs. Moreover, the New York Times states that some retailers have a ‘one shoe policy’ where a customer is only permitted to try on one shoe at a time to prevent theft. Hence, the possible mix-up at Chanel.
Ultimately, the manager’s discretion and store policies settle these circumstances.
@emmmaapproved did anyone else know this?? #chanel #chanelshoes ♬ original sound – emma hughes
The Mary Sue reached out to Hughes via email and TikTok comment as well as Chanel via email.
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