Florida woman tries to get notary with Chase Bank. Then all the tellers laugh her out of the bank: ‘They showing up on the reviews’
A Florida woman went to a Chase Bank location near her to have some documents notarized. But, instead of receiving professional service, she recounted an experience with employees allegedly laughing at her and refusing to assist her succinctly.
“ I know I’m 31 years old and I should not be crying about this because somebody talked about me, but it’s so frustrating,” said Samiya (@nextchaptersamiya) in a video with over 950,000 views on TikTok.
Samiya described a situation where employees at the bank ogled her, continuously staring at her as she tried to receive service. When she got overwhelmed by the employees’ behavior and had to leave the bank, the employees did nothing to address their behavior.
The entire experience has left her wanting to go to a different bank entirely. So, why did the employees think it was “so funny” that she was somewhat tall? And are uncomfortable situations with Chase’s employees a common occurrence?
Samiya’s experience with rude bank tellers at Chase
When Samiya arrived at the location near her, she immediately noticed Chase’s bank tellers laughing at what she assumed was her height.
“ I walk in and they all just start chuckling,” Samiya said. “It’s just me alone. They all just start chuckling. When I get past a certain spot, you can see the last person that’s at the window spot, and she looks up and she’s like, ‘oh, wow.’” Samiya stands at around 6 ft 1 or 6 ft 2, which she thought the tellers noticed.
Despite this, she continued asking for a notary. An employee immediately told her that they “could not help.”
“So I’m like, ‘Hey, I’m here to get a notary. And the black lady, she’s like, ‘Oh, I can’t do it. I’m doing this right now,'” Samiya recounted. Instead, a younger man told her that he could help her from afar. She walked over and received assistance from the man, but as she did so, other tellers continued to look at her and laugh.
Samiya continued having trouble, as she did not have her bank card with her and struggled to provide them with the phone number linked to her account. The continued laughing, leaving her overwhelmed and disoriented.
Samiya ended up leaving without getting her documents notarized. She tried to file a complaint while there, but she felt too disoriented by the employee’s behavior and therefore just left empty-handed.
Later, she drove away and found a spot to cry, describing the situation as unkind. “ I’m here to get a notary,” Samiya said. “Do your job, give me a notary. You don’t have to be laughing back and forth to your friends. I know I’m tall. Whatever whoop-dee freaking do, but do your job.”
Commenters share their concerns with the encounter
Many people echoed that the exchange was rude and completely unprofessional. “People nowadays are becoming more and more rude. This is so sad. This world is becoming so inhumane,” said one viewer.
Overall, many people told Samiya that she wasn’t being “sensitive” or “emotional” about her experience with Chase’s bank tellers. She was experiencing a very real human response to uncouth behavior that should have been better.
In her comments section, Samiya said, “Ultimately, there’s a time and place for everything. When a customer walks up, professionalism should always come first and people should feel comfortable and respected. Thank you so much to everyone who showed support, but there’s no need to leave any more bad reviews or call the company. I reached out, and they’ll be reaching out to the branch manager to speak with those involved, so we’re good. I hope everyone has a great holiday, enjoys time with family and friends, and God bless.”
An update from Samiya
According to Samiya, a wave of support came in after thousands saw her TikTok. Many commenters chose to leave a Google review with the Chase bank that she went to, expressing dissatisfaction with the way she was treated.
She later posted these Google Reviews to her page and stated she was happy that many people supported her, as the interaction was unnecessary and hurtful.
“I’ve emailed the company directly to address what happened, and we’ll see how they choose to respond,” Samiya said. “I truly appreciate everyone who took the time to support me and leave a review. Thankfully, I was able to get the notary done elsewhere at no cost, and my day ended on a much better note. Thank you all for the kindness.”
The bank has deleted many of these Google Reviews and not made any definitive statements regarding the encounter. They have, however, processed Samiya’s complaint and let her know that the situation was being “handled.”
@nextchaptersamiya I’m not usually this sensitive or emotional. But I’m in a very tender season of my life, and being laughed at when I needed professionalism and empathy pushed me over the edge. What happened at Chase Bank today was unnecessary and hurtful. You never know what someone is carrying kindness goes a long way do better! #chasebank #badexperience #storytime #horrible ♬ original sound – nextchaptersamiya
We’ve reached out to Chase Bank’s corporate email and Samiya via TikTok direct message for comment.
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